Wells Bishop's Palace Tours

First time staying here . Receptionist was very helpful . I stayed in a compact room 152/. The bedroom needs complete refurbishing. Carpet was extremely stained in many places . Walls need repainting as lots of marks on them . Mis match of bedside tables . Washbasin needs changing as enamel coming off around the plug hole . Sheets on bed weren’t very soft . Thankfully only saying for one night .

The entrance and lobby area is quite something. The staff are very friendly and on hand for anything you may require. They also left our son a card and some chocolates for his birthday which was a nice touch. The rooms are spacious and well decorated but beds seem small, mattresses are soft and comfortable. The room cleanliness was questionable quite a number of stains on the carpet, windows dirty, the carpet and tiles were not clean and didn’t seem as if the carpet had been hoovered. The wardrobe smelt like fish and the robes that were left had makeup stains on them along with some “other” stains. Coffee machine and tea facilities was well stocked along with the mini fridge items. The hallways and lobby’s really smelt like a particular plant you’d smoke. For the amount of time we were in the room it was “fine” if we were staying longer than the one night I’d definitely have complained about the room. For £200 a night I’d expect the finishing touches and cleanliness to be A*. Probably wouldn’t stay again.

Amazing bed and pillows, and lovely room.