云博旅游套票 | 云博机票+酒店优惠低至 4 折

This is a beautiful and peaceful hotel with excellent customer service. I have nothing bad to say about it. It excedeed my expectations. There is a lof of flexibility to have breakfast as there is no limited schedule same as the other services like the sauna, jacuzzi and turco which are opened 24/7. Highly recommeded.

⭐ 1/5 — Worst Experience Ever at Casa Aurora! Extremely disappointing experience! We had no internet throughout our entire stay, and the management showed absolutely no concern or urgency to resolve the issue. What made matters worse was the dishonesty. We were offered a refund, which influenced our decision to stay, only for management to go back on their word. They later admitted that they had known the internet wasn’t working from the very beginning but failed to inform us before our stay. We felt completely misled and deceived. Instead of being transparent and taking responsibility, they made promises they never intended to honor. Terrible customer service, poor communication, and absolutely no accountability. I would never stay at Casa Aurora again and strongly recommend that others think twice before booking. A beautiful property means nothing when honesty, integrity, and customer service are missing.

Room with open bathroom facing the street is extremely noise, all night long! No sound proof door or small window, which is needed on this all night long entertainment neighborhood. Rooms in the rear do not have windows to the exterior. TV in the room had no access to internet, even though the staff tried, the TV wouldn't connect to the internet. So no streaming on TV.