There was bad weather the day of my flight and A lot of flights were canceled leaving Charlotte North Carolina the staff at the gates was extremely helpful and assuring that I got a ticket and a seat on a plane heading to my city so I would make it home on the same day it was a long day sitting in the airport but the staff set my mind at ease and assured me that I would get home that day and I greatly appreciate that thank you The staff I dealt with was very very helpful and very friendly