Carol was very friendly and accommodating. She made the experience wonderful
Arrived 40 minutes early! Great flight!
Not happy my direct flight was changed for a layover, annoying
The attendants could be a bit more agreeable
Colleague at gate not helpful but friendly crew.
Lightning and thunder delayed our flight for 1.25 hours in Washington DC but overall, good flight.
Seats are tight.
Entertainment didn’t work properly
The flight was beyond freezing cold. Even with a jacket on. The flight attendants said they didn’t have blankets. However, the 1st class seating is amazing.
Got a good seat assignment at the gate. Luck?