Lanzarote All inclusive Vacations

Great place and staff!

The staff can’t do enough for you, they accommodated my wife’s dairy intolerance allowing her to enjoy the dining experiences. The gym is of a really high standard - especially for a hotel gym. The amenities in the room are amazing, from flip flops to a beach bag. The room was always clean to a high standard. I wish the parasols around the pool area (we sat in the reserve area) were of a better standard as we had to keep annoying the lovely man by the pool to keep putting it up for us. The all inclusive package is outstanding. So many lovely places to sit and chill (and hide from the windy weather), we always felt we had enough space to relax and enjoy a drink. A huge shout out to Rahul. We look forward to coming back.

Good points: we were given a complimentary upgrade. The bed was very comfortable. The bathroom was good, very clean with an excellent shower. The sangria was nice. Not so good points: Wallpaper was pealing off the wall. Extremely high prices for drinks with our meal. Only water was free in the evening. A small glass of any soft drinks was 6€. The hotel is vast, and I found it difficult to get back to our room initially, but we were only there for one night. For us, the music around the pool was too loud, and the sunlounger areas were heaving with people, so we went to the beach instead. Despite giving our credit card details on check in, we obviously had communication difficulties as we ended up paying for every drink by credit card. We will not be returning to this hotel.

The hotel in a whole was good, the rooms 4 star but the food and amenities I wouldn’t say are on par. Everything was clean but the food was very samey and bland and trying to do too many things at once instead of a theme each night very well. Overall it was a good stay the entertainment was good just the food and amenities could use with some jazzing up.

The staff can’t do enough for you, they accommodated my wife’s dairy intolerance allowing her to enjoy the dining experiences. The gym is of a really high standard - especially for a hotel gym. The amenities in the room are amazing, from flip flops to a beach bag. The room was always clean to a high standard. I wish the parasols around the pool area (we sat in the reserve area) were of a better standard as we had to keep annoying the lovely man by the pool to keep putting it up for us. The all inclusive package is outstanding. So many lovely places to sit and chill (and hide from the windy weather), we always felt we had enough space to relax and enjoy a drink. A huge shout out to Rahul. We look forward to coming back.

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.

Great place and staff!

Great place and staff!

Amazing stay