墨西哥全包假期

I am incredibly disappointed in the staffs assistance. We gave our bags to the bellhop since we had to check out early and when we needed our bags we waited for 40 minutes, asking help from the front desk, and no one to get our bags making us miss our shuttle. When asking for help from the concierge she says “I don’t know what to tell you. You should have been at your bags earlier.” Incredible disappointing and what a sour note to leave our trip on. For that I will not be back nor will I be sending friends here.

El hotel es fabuloso. Aislado del bullicio, las habitaciones limpias y de tamaño adecuado con vistas espectaculares, personal muy amable en todos los restaurantes. Albercas solo 2 pero suficientes y limpias. El Spa no lo conocí. Pero me quedo con una muy buena experiencia y muchas ganas de regresar

Great place, we have come back three times now and we love the staff at the resort. Very family friendly.

We booked an all-inclusive package. Upon check-in, we were informed that dinner reservations were required. We specifically asked which restaurant served seafood and lobster in the evening, only to find out later that all lobster dishes came with an additional charge. The breakfast was a buffet, but the variety was quite limited. The only commendable aspect was the staff’s friendly and professional service. However, one downside is that all tourism-related personnel in the area, including hotel staff, seemed overly focused on promoting timeshare properties, which left a negative impression. Overall, we wouldn’t choose to stay at this hotel again. 我们订的是全包式。入住的时候告知晚餐需要先预约，问哪一家餐厅晚上可以吃海鲜龙虾的，结果去到餐厅所有的龙虾都需要额外付费。早餐是自助餐，选择也不多。唯一值得赞许的是员工的服务态度不错。另外这个地区的所有旅游相关从业人员包括酒店的服务人员都在推销售卖timeshare酒店。感觉不好，不会再来这家酒店了。

Fantastic stay. Staff is amazing. Food is good. Quite. Clean.

It was a really beautiful resort in a really beautiful area. I think it lacks information on restaurants and entertainment. I found as a foreigner it was better accustomed to the locals. Which is nice to see but I have been at far cheaper resorts with much better entertainment.

We booked an all-inclusive package. Upon check-in, we were informed that dinner reservations were required. We specifically asked which restaurant served seafood and lobster in the evening, only to find out later that all lobster dishes came with an additional charge. The breakfast was a buffet, but the variety was quite limited. The only commendable aspect was the staff’s friendly and professional service. However, one downside is that all tourism-related personnel in the area, including hotel staff, seemed overly focused on promoting timeshare properties, which left a negative impression. Overall, we wouldn’t choose to stay at this hotel again. 我们订的是全包式。入住的时候告知晚餐需要先预约，问哪一家餐厅晚上可以吃海鲜龙虾的，结果去到餐厅所有的龙虾都需要额外付费。早餐是自助餐，选择也不多。唯一值得赞许的是员工的服务态度不错。另外这个地区的所有旅游相关从业人员包括酒店的服务人员都在推销售卖timeshare酒店。感觉不好，不会再来这家酒店了。