西密兰群岛全包假期

closed to the beach, 10 min walking. the street along hotel entrance full of restaurants, massage.

房門口有那隙、洗手間放紙巾位置是爛的、毛巾又骯髒又破、櫃門又壞、衣櫃門又壞，房間沒紙巾和椅子、花灑時熱時冷。 第一晚在酒店洗澡的時候是約11:50，致電到前台叫我們等5分鐘會派人到我房間，但等到12時12分左右都沒人來，我們再打到前台又叫我們等5分鐘，今次是個女前台員工，超沒禮貌的，我想再說話但電話馬上掛掉了。。。之後等到差點睡著，自己再去試試有沒有水洗澡發現有就馬上沖，到我男朋友沖到一半又沒水了，最後我用杯裝洗手盆的水幫他沖走剩下的泡沫，我吹頭又發現風筒鬆的。。 然後到最後一天零晨12時，因為我們是要零晨兩點出發去機場的，check out前想刷牙但牙膏用完了，打去前台又是那位女服務員聽電話，很沒禮貌說他們沒牙膏的，我接著想說我昨天才問過為什麼今天怎麼沒有，但我未說完她就掛掉了電話。。 其後我到前台checkout時順便想托酒店代寄我的明信片，但那女服務員說他們沒有人會幫我帶我的明信片去郵局，我回她說：我今天下午已經問過了，你同事說有的，她說：問過也沒用，我們沒人會幫你送過去的，你放在這裡可能要一年才有機會送你的卡到郵局。 其實酒店內其他職員禮貌很好的，但就是這位女職員態度十分之差，加上酒店房內的設備品質十分差。

Good and clean environment, cheerful and caring staffs especially the cafe we take breakfast. Housekeeping is very helpful and sincere. We will visit again very soon 😍

It’s a relaxing place for me and husband for holidays. Overall is good, especially the nice sea view from my room. Soaking in a hot bath tub with lovely sunset, that’s stunning! The only complaint is bad traffic from or to Patong beach, waste lots of time.

Throughout my stay, Jenny consistently went above and beyond to ensure that my needs were met and that I had a comfortable and enjoyable experience. Her warm and welcoming attitude made me feel valued as a guest, and her attention to detail was truly remarkable. Jenny demonstrated an exceptional level of professionalism, always greeting me with a smile and promptly addressing any inquiries or requests I had. Furthermore, I would like to highlight the exceptional privacy standards maintained by your hotel. I greatly appreciated the high level of privacy and security provided, which significantly contributed to my overall satisfaction during my stay. While I thoroughly enjoyed my time at your hotel, I would like to bring to your attention a minor issue regarding the inconsistency of water pressure in the shower. There were instances where the water temperature fluctuated between hot and cold, which could be improved to ensure a more comfortable showering experience. I believe that addressing this issue will further enhance the already outstanding facilities and services provided by your establishment. In conclusion, I cannot express my gratitude enough for the impeccable service delivered by Jenny and the overall excellence of your hotel. I would like to extend my commendation to her and acknowledge her as a valuable asset to your team. I will undoubtedly recommend your hotel to friends and colleagues, and I look forward to returning for another exceptional stay in the futur

closed to the beach, 10 min walking. the street along hotel entrance full of restaurants, massage.

Good and clean environment, cheerful and caring staffs especially the cafe we take breakfast. Housekeeping is very helpful and sincere. We will visit again very soon 😍

It’s a relaxing place for me and husband for holidays. Overall is good, especially the nice sea view from my room. Soaking in a hot bath tub with lovely sunset, that’s stunning! The only complaint is bad traffic from or to Patong beach, waste lots of time.

因酒店主打環保，房間未能長期開冷氣，而通風欠佳，環境長期陰濕。 因住的座數較遠，酒店雖然有高爾夫球車接載，但流動性低，好幾次需要步行到大堂。

有一天早上在私人泳池游泳時，員工突然從隔離Villa跨進來 ! 完全無知會一聲要清潔 ! 實在非常無禮 ! 設施非常過時 !

Very good. Torisawa is a one of the best accommodation in the east Asia. I like here.

It’s a relaxing place for me and husband for holidays. Overall is good, especially the nice sea view from my room. Soaking in a hot bath tub with lovely sunset, that’s stunning! The only complaint is bad traffic from or to Patong beach, waste lots of time.

整潔度有待改善 電視有問題 沖涼水壓不足