Elafonissi Beach Vacations

AVOID - Way too expensive for what you get. The hotel looks beautiful, but the pros stop there. The biggest issue is the pool. Despite, advertising a 1:1 sunbed-to-guest ratio, there are nowhere near enough sunbeds. There are signs everywhere saying not to reserve them with belongings, yet staff refuse to enforce the rule—even when the issue is brought to their attention. We stayed five days and only managed to use the pool once. When we finally got a sunbed because another couple kindly gave us theirs, staff immediately confronted us for having a coffee purchased outside the hotel. Apparently outside food and drinks are forbidden, despite there being no signage or communication about this rule. The hotel coffee is terrible. The rooms look nice but are poorly designed: no mirror above the bathroom sink, no soundproofing, and almost nowhere to store belongings. It feels like money was spent making everything look luxurious rather than making it functional. What was most disappointing, however, was the attitude of the staff. Any concern we raised was met with indifference, and we constantly felt like we were being watched for the next thing we might be doing wrong. Don’t park here. Don’t bring food/drinks in. Don’t take the pool towels out. Don’t do this/that. It was exhausting. For these prices, I expect hospitality—not to feel like an inconvenience. Save your money and stay somewhere else. There are plenty of beautiful hotels where you can actually feel like a guest.

The room was very clean & private and the pool and views were great.

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

My stay here was amazing ! First the staff were amazing so sweet , helpful , friendly … hotel was beautiful ! I didn’t want to leave ! Hopefully one day I will be back ! Thank you everyone there ! Love ya. ! Karen and Pete ! P.s. breakfast was super !!

The room was cleaned daily with fresh towels. However when we arrived our shower had a leak and this wasn’t fixed until the night before we checked out. So 4 nights of a dripping shower The pool was clean and the pool beds too, We had a shared pool which was nice and private. The food was so good, limited choices but even those choices - the food never tasted bad at all. However the restaurant itself was definitely not the best. The staff were a bit slow tending to tables. Service at the restaurant wasn’t as consistent. The gym had good well maintained equipment. We never got to check out the sauna or steam room properly as they had been switched off nor the indoor pool which was too cold for me ( they did warn us about the indoor pool as well ) But they looked clean and well maintained However nowhere on the hotel description is it stated you have to pay daily to use the safe or that you have to pay use those pool beds with curtains or that you have to pay for the beach beds which there’s only about 10 of them. Overall we had a good little break at the resort. It was lovely weather lovely food. Ohh and the water slides were definitely nice and it too in your face either.

My stay here was amazing ! First the staff were amazing so sweet , helpful , friendly … hotel was beautiful ! I didn’t want to leave ! Hopefully one day I will be back ! Thank you everyone there ! Love ya. ! Karen and Pete ! P.s. breakfast was super !!

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

The room was cleaned daily with fresh towels. However when we arrived our shower had a leak and this wasn’t fixed until the night before we checked out. So 4 nights of a dripping shower The pool was clean and the pool beds too, We had a shared pool which was nice and private. The food was so good, limited choices but even those choices - the food never tasted bad at all. However the restaurant itself was definitely not the best. The staff were a bit slow tending to tables. Service at the restaurant wasn’t as consistent. The gym had good well maintained equipment. We never got to check out the sauna or steam room properly as they had been switched off nor the indoor pool which was too cold for me ( they did warn us about the indoor pool as well ) But they looked clean and well maintained However nowhere on the hotel description is it stated you have to pay daily to use the safe or that you have to pay use those pool beds with curtains or that you have to pay for the beach beds which there’s only about 10 of them. Overall we had a good little break at the resort. It was lovely weather lovely food. Ohh and the water slides were definitely nice and it too in your face either.

Highlight of this trip was the kind and helpful staff of the hotel. Every single department contributed to make our stay as enjoyable as possible, there was a true sense of community.

My stay here was amazing ! First the staff were amazing so sweet , helpful , friendly … hotel was beautiful ! I didn’t want to leave ! Hopefully one day I will be back ! Thank you everyone there ! Love ya. ! Karen and Pete ! P.s. breakfast was super !!

The location of this hotel in the Old Town was perfect especially as we didn't rent a car. The hotel itself was clean and comfortable and the staff were amazing!! The breakfast was really nice and a good variety. I would highly recommend this hotel for anyone wanting to stay in the Old Town in Chania.