印度西部海滩假期

It's perfect But a little be too far from the city centre

Extremely disappointed. The key card never worked so I had to go the reception every single time and ask them to send someone with a master key card. They replaced my key card 3 times but that didnt help. Meanwhile it was raining and the corridor ceilings were leaking. I found a dead cockroach in my bathroom. So overall...horrible.

A beautiful hotel, exceptionally clean. A large wedding departed the day we checked in and another checked in while we were there. They book the majority of the hotel, so it does feel a bit like normal guests are surplus. Areas sectioned off, music pounding, wedding guests returning late at night, waking us. Our Air con broke, we told front desk, three hours later nobody had come, had to call again and someone was sent. Keys to our room stopped working so we were stuck in the hallway, again three calls and 40 mins for someone to bring new keys ( we were just out of the pool, so didn’t want to go to reception) My husband used the spa, which he said was perfect, but again, no one to help/assist on where to go once he checked in. Everything just felt a little like a battle, hiccups happen but it’s how they are resolved that leaves an impression.

It's perfect But a little be too far from the city centre

Extremely disappointed. The key card never worked so I had to go the reception every single time and ask them to send someone with a master key card. They replaced my key card 3 times but that didnt help. Meanwhile it was raining and the corridor ceilings were leaking. I found a dead cockroach in my bathroom. So overall...horrible.

Staff were highly responsive to our needs and very helpful. Not everyone’s names are known but the accommodation manager Sylvester was exceptionally helpful as was Lita at Check out and hotel management. Pool is very nice as is the beach. WiFi can be difficult to connect to but once connected is very good. There are two restaurants, one North Indian and a larger restaurant where breakfasts and dinner are served. Food is good in both though waiting times in the Seagull restaurant can be long. If going for breakfast I would recommend going in the earlier hours to get a table quickly. Spa is good and the people are friendly. It is a very good location for families with small children and it is very clean. Good value for money and highly recommended.

It's perfect But a little be too far from the city centre

Staff were highly responsive to our needs and very helpful. Not everyone’s names are known but the accommodation manager Sylvester was exceptionally helpful as was Lita at Check out and hotel management. Pool is very nice as is the beach. WiFi can be difficult to connect to but once connected is very good. There are two restaurants, one North Indian and a larger restaurant where breakfasts and dinner are served. Food is good in both though waiting times in the Seagull restaurant can be long. If going for breakfast I would recommend going in the earlier hours to get a table quickly. Spa is good and the people are friendly. It is a very good location for families with small children and it is very clean. Good value for money and highly recommended.