East Houston Beach Vacations

The room service food (from the restaurant) was exceptional, with exceptional presentation! Beds were comfortable and decor is very pleasant, artistic and unique. Staff were all kind and helpful! They also offer a 3 mile shuttle if needed.

My experience with this hotel was frustrating, starting with check-in. I specifically requested to pay the $100 incidental deposit with a separate card, but the front desk combined it with my room charges without informing me, causing my account to become overdrawn. To make matters worse, we requested clean towels and didn’t receive them until 24 hours later, which is unacceptable for such a basic housekeeping request. Several days after checking out, I’m still having issues tracking my incidental deposit, with no clear explanation of when the funds will be released. Between the poor communication, mishandling of payments, and delayed housekeeping service, this stay was disappointing. I expected much better customer service and professionalism.

The most important things to me are cleanliness, heloful staff, and comfortable bed. Those were fine. There were issues for us parking and walking ( dragging) our bags and cooler the 2 blocks to the hotel. Pullling up and checking in then moving the cr is not an issue. The directions on the google maps as well as info on the hotel site were not adequate. The hotel is located on a street infront of a train station. It is closed to car traffic. The hotel sign can not be seen from the side where one might approach. Better directions/info and improved hotel signage would be helpful. Price was competitive ( 130 ish) so all things considered, I would give 7/10. The night of our stay, similar ooms were nearly 400$ due to concert events in town. I would not give 7.5 at that price. The value just wouldnt be there. The staff was excellent.