Koh Samui Islands Honeymoon Packages

We really enjoy. We will back

The staff are superb! They do their best with the facilities they have. This is not a 4 star hotel--2 stars at best. It is in real need of a comprehensive remodel. Breakfast was tasty but very basic. Otherwise I didn't eat there. The hotel is rather isolated and travel to the north or east sides of the island took 45 to 60 minutes via grab or bolt. Again, 5 stars to the staff. But for the price, you can do better.

lobby Customer Service is bad I am kind of disappointed ! But yes, restaurant and pool is pretty no complaint it room is ok Beach is dirty. And They’ve overcharge me I have been to a lot of hotel . This hotel is horrible service !

La atención es buena

This is now the fourth W hotel I’ve stayed at. Summary: As a whole, our entire stay felt inconsistent and subpar to a normal W stay. The cost cuts are quite evident in multiple aspects of the stay, and guests should never feel like they are overpaying because management is trying to optimize revenue. The reception team tried hard to make up for many misses and apologize when things didn’t go as planned. But when you have 4-5 hiccups in one weekly stay, it’s hard to look back and think it was a flawless stay. That said, some staff are clear stars, like our host Khun Mary who was brilliant at check in and check out. Also, Khun Noi from the breakfast team also deserves praise. Her smile and warmth made our mornings extra brighter each morning service. Serious areas needing attention are the overall food program (reused fruit and protein), and the lack of staff in areas that need it more, such as the main pool. Finally, staff made several attempts to apologize for all the issues. A plate of fruit the next day for the Ac blowing out one night, and a beautiful turndown service on our last night after the 2nd failed massage. So at least they did try hard to redeem themselves when something went awry which was truly appreciated. As beautiful as the location is, we would not stay at the W Koh Samui again. In fact, we would likely be inclined to recommending friends and family to spend a little more and stay at the Four Seasons for a truly exceptional stay.

The staff are superb! They do their best with the facilities they have. This is not a 4 star hotel--2 stars at best. It is in real need of a comprehensive remodel. Breakfast was tasty but very basic. Otherwise I didn't eat there. The hotel is rather isolated and travel to the north or east sides of the island took 45 to 60 minutes via grab or bolt. Again, 5 stars to the staff. But for the price, you can do better.

We really enjoy. We will back