East Side Kid friendly Vacations

We have stayed at this property many times in the past. Always enjoyed it. This time was a bit different. We were greeted warmly and given our rooms. My adult kids had no complaints. My wife and I like a cool room for sleeping. We were unable to lower the temperature of the room - guessing a malfunctioning thermostat. Had a horrible sleep unfortunately. Then the water pressure was very low, it took 5 or 10 minutes to get the water temperature comfortable for a shower and the bathroom sink took forever to drain. We are not complainers. While passing by the front desk my wife asked if she was doing something wrong with the thermostat. She was told they would look into it. We gat a call from the hotel, first apologizing and then changing/upgrading our room along with a discount of resort fees. Stuff happens but the response from the hotel management and staff was perfect. They wanted to everything they could to get it right and they did. Every staff member we encountered is good at what they do. Welcoming, professional, thorough and responsive. Perhaps the hotel needs some upgrades and some maintenance but they’ll get it right and we will definitely be back!

Great staff, great location, but sorely lacking amenities.

Wonderful place in a great location

Violet at the spa was amazing! Thank you!

The Hotel was absolutely fabulous & certainly lived up to expectations , We had a suite on the 14th floor . The Housekeeping was brilliant & the suite was extremely comfortable . The staff could not have been more professional , helpful & informative . I cannot name them all but Barbara on Reception . Sergio & Zak in the Lex Bar & as we were celebrating a birthday we booked a table in the upstairs area of the Lex Bar & had the most beautiful meal . Nicely cooked & well presented & our server was Iuleia , who could not have been more helpful if she tried . This was a special birthday treat & the Hotel were very generous with little treats that made it even more special . Location was also key as outside of the Hotel it was extremely easy to walk everywhere & to get out & about to see all the sights you would expect to see & visit in New York . If you needed a cab , the very helpful chaps outside would do that for you . In short - fantastic .

We have stayed at this property many times in the past. Always enjoyed it. This time was a bit different. We were greeted warmly and given our rooms. My adult kids had no complaints. My wife and I like a cool room for sleeping. We were unable to lower the temperature of the room - guessing a malfunctioning thermostat. Had a horrible sleep unfortunately. Then the water pressure was very low, it took 5 or 10 minutes to get the water temperature comfortable for a shower and the bathroom sink took forever to drain. We are not complainers. While passing by the front desk my wife asked if she was doing something wrong with the thermostat. She was told they would look into it. We gat a call from the hotel, first apologizing and then changing/upgrading our room along with a discount of resort fees. Stuff happens but the response from the hotel management and staff was perfect. They wanted to everything they could to get it right and they did. Every staff member we encountered is good at what they do. Welcoming, professional, thorough and responsive. Perhaps the hotel needs some upgrades and some maintenance but they’ll get it right and we will definitely be back!

Great staff, great location, but sorely lacking amenities.

Great place!

Great staff, great location, but sorely lacking amenities.