Lombok Luxury Vacations

It was a very beautiful resort and the staff were excellent. The restaurants, pools and some of the rooms faced the ocean and the sunsets were stunning. It was easy to get a sunbed which is not always the case in resorts. The gym was a bit small, not well maintained and quite basic The rooms were beautiful architecturally but lacked storage eg bed side drawers or drawers anywhere . The bathroom needed hooks at a reasonable height for towels However we loved our time there and would happily stay there again-

Excellent resort!

Excellent food, location, staff, everything

Management are too inflexible

It was a very beautiful resort and the staff were excellent. The restaurants, pools and some of the rooms faced the ocean and the sunsets were stunning. It was easy to get a sunbed which is not always the case in resorts. The gym was a bit small, not well maintained and quite basic The rooms were beautiful architecturally but lacked storage eg bed side drawers or drawers anywhere . The bathroom needed hooks at a reasonable height for towels However we loved our time there and would happily stay there again-

Excellent food, location, staff, everything

Very disappointing for a Sheraton This hotel feels strangely untouched since the day it was built. The rooms do not seem to have been properly renovated for decades — the furniture, bathroom, shower, and overall interior are all very old and worn out. Over the years, everything has clearly become tired and dated. The bedding and pillows had an unpleasant smell, which made the stay even less comfortable. The beach was also extremely dirty and was one of the biggest disappointments. When I booked the hotel, I specifically chose a rate that included a “Free Airport Shuttle.” Only after arriving did I find out that the transfer was free in one direction only. This was not clearly stated during the booking process and felt misleading. The positive side is the staff — they were friendly, polite, and pleasant to deal with. However, the property itself is absolutely not what I would expect from the Sheraton brand. I think many guests book this hotel because they trust the Sheraton name, and I personally felt misled by that. In terms of the condition of the rooms and facilities, the experience felt closer to an old 2-star motel than a Sheraton resort. This property urgently needs a major renovation.

It was a very beautiful resort and the staff were excellent. The restaurants, pools and some of the rooms faced the ocean and the sunsets were stunning. It was easy to get a sunbed which is not always the case in resorts. The gym was a bit small, not well maintained and quite basic The rooms were beautiful architecturally but lacked storage eg bed side drawers or drawers anywhere . The bathroom needed hooks at a reasonable height for towels However we loved our time there and would happily stay there again-

Excellent resort!

Excellent food, location, staff, everything