Costa Calida Luxury Vacations

Great stay for long weekend getaway! Location of hotel is great for sea lovers. Kilometers long white sand beach(superclean) is just 10 min walk from hotel. Hotel provided beach towels and sun umbrella for free. Hotel looks as brand new. Pool was exelent choice for leazy afternoon. And the food during breakfast and dinner time was delicious! 10 ot of 10 experience for sure!

Positives: polite staff, clean rooms and very good spa facilities that are cheaper than advertised (we paid 38 euros for both of us, and went twice. Highly recommend). Negatives: this is not a four star experience - is suspect it’s four star due to the space facilities but everything else more like three stars. The corridors and rooms smell of smoke, very very uncomfortable beds. Not nice pool or snack bar area. If you are a meat eater you will love breakfast - for vegans / lactose intolerant very limited options (but understandable as it is Spain, typically there are just many more options). Ultimately I think this hotel is overpriced for what it is, but if you aren’t planning on using your room much then it might be for you, can’t fault the staff or spa.

Location was excellent. AC was excellent. The mattresses are very uncomfortable, poor quality. The sofa bed was not good enough for two guest.

Bar at the pool was frequently unattended and we had to keep calling inside to get someone to come out and serve us.

This hotel is a good standard 5 star in an ideal location on the main square adjacent to the beach and the port. Staff are excellent and rooms are of a very good standard. Our 4th stay and we will be back.

This is without doubt one of the best health spas in the world. The range of medical and other health professionals all in the one facility enable guests to have most needs catered for. All staff are extremely helpful and treat their guests interests are number one. Everyone who wants a healthy diet and healthy lifestyle should include this spa on their bucket list. We will be back again. It is that good.

Everything was so perfect from check-in till we checked out. A true oasis within the city of Elche. Staff can’t do enough for hotel guests. Can’t wait to be back and enjoy the wonderful breakfast under the palm trees and lazy afternoon by the fantastic pool again. Highly recommended!

Great location for early morning or late arrival flights, good value for money and excellent service from the chef

We booked a Grand Premium room in the Level and we were allocated room 5083. The room was fine but the view really wasn’t grand or premium. We could see a sliver of sea from a tiny balcony that had a cavern-like atmosphere. I expect it might see the dun for an hour or so each morning but we weren’t sticking around to find out. We’d asked for a marina view. We asked to move so the staff showed us 2083 (!) which had the same outlook, only 3 floors lower and not a Level room. We settled for a standard, Melia room on the 2nd floor, which did have a marina view, with the evening sun. With no offer of an alternative Level room, we effectively settled for a downgrade with no offer of an upgrade or compensation from the hotel. Indeed we were asked to sign a waiver. If you’re thinking of the Level then think carefully what you want from it. Not all of the rooms have the best view, breakfast is served in the Level lounge but it’s still a fairly average self serve buffet with an egg cook. Complimentary tapas is served a couple of times a day and you can help yourself to wine and beer which you’re not supposed to take to your own balcony… But the Level pool is nothing more than a glorified footbath and the sun is completely off the area before lunchtime (in Sept). The main pool sees a bit more sun but beds in the sun all seemed to be occupied by towels. This sprawling hotel (you’ll get your steps in) is well located and the staff smiling and mostly helpful.

Positives: polite staff, clean rooms and very good spa facilities that are cheaper than advertised (we paid 38 euros for both of us, and went twice. Highly recommend). Negatives: this is not a four star experience - is suspect it’s four star due to the space facilities but everything else more like three stars. The corridors and rooms smell of smoke, very very uncomfortable beds. Not nice pool or snack bar area. If you are a meat eater you will love breakfast - for vegans / lactose intolerant very limited options (but understandable as it is Spain, typically there are just many more options). Ultimately I think this hotel is overpriced for what it is, but if you aren’t planning on using your room much then it might be for you, can’t fault the staff or spa.