Rawai Luxury Vacations

Beautiful resort but it’s on a lagoon or tidal basin unfit for swimming. Odd location for a resort. Also, it was overrun with mosquitoes. That may only be a problem in the rainy season, I’m not sure.

일단 나이한 근처는 외국인 관광객이 많이 적음. 조용하고 호객행위 적은 위치로는 딱 좋음. 근데 한국인 관광객도 많이 없긴함. 호텔 숙소는 금액대비 매우 만족스러움 아침도 진짜 맛있음 단지 호텔 수영장은 좀 작은데 그거 빼곤 딱히 뭐… 신혼여행이라고 말하니깐 샴페인이랑 침대도 꾸며줌 아주 매우 만족

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Disgusting customer service with receptionist / manager aggressively shouting after a simple request. Water kept turning off. Beds were like concrete. 2 single beds do not fit room unless joined into a double. Do not clean rooms every day. Signs stating not to use pool ladders. Had to leave the property for hours when they used toxic chemicals to kill mosquitoes, less than 24 hours notice was provided. It’s a shame because the hotel could be ok with different staff. The pool was nice. The location is ok.

Beautiful resort but it’s on a lagoon or tidal basin unfit for swimming. Odd location for a resort. Also, it was overrun with mosquitoes. That may only be a problem in the rainy season, I’m not sure.

일단 나이한 근처는 외국인 관광객이 많이 적음. 조용하고 호객행위 적은 위치로는 딱 좋음. 근데 한국인 관광객도 많이 없긴함. 호텔 숙소는 금액대비 매우 만족스러움 아침도 진짜 맛있음 단지 호텔 수영장은 좀 작은데 그거 빼곤 딱히 뭐… 신혼여행이라고 말하니깐 샴페인이랑 침대도 꾸며줌 아주 매우 만족

​Overall, this is an upscale hotel with many positive features, including beautiful pools, well-appointed rooms, and well-trained, friendly, attentive reception staff. However, several drawbacks impacted our stay. ​The resort is built on a steep hillside, meaning you either need a buggy to get around or must navigate dozens of stairs and steep inclines. Since we visited during the off-season, both main bars were closed (which Expedia failed to disclose), the lobby was undergoing renovation (causing localized noise), and our room suffered from poor Wi-Fi and no in room phone connection to the lobby . Additionally, major construction right next to the hotel woke us up most mornings and was clearly audible from the pool. ​Dining service was disappointing for a 5-star property. The restaurant staff were very young, unfamiliar with the menu, and frequently got our orders wrong. Thefood was relatively good tthough​We originally booked a family suite to stay together with our kids. The hotel offered to move us closer to the pool and restaurant into rooms with small private plunge pools, but this meant splitting our family into separate rooms—a decision I regret, though packing up to move back felt like too much hassle. ​Most frustratingly, Expedia gave us no prior warning about the ongoing construction, renovations, or closed facilities. When contacted, their customer service took no responsibility and deflected everything onto the hotel. I will not be booking through Expedia again.

Beautiful resort but it’s on a lagoon or tidal basin unfit for swimming. Odd location for a resort. Also, it was overrun with mosquitoes. That may only be a problem in the rainy season, I’m not sure.

일단 나이한 근처는 외국인 관광객이 많이 적음. 조용하고 호객행위 적은 위치로는 딱 좋음. 근데 한국인 관광객도 많이 없긴함. 호텔 숙소는 금액대비 매우 만족스러움 아침도 진짜 맛있음 단지 호텔 수영장은 좀 작은데 그거 빼곤 딱히 뭐… 신혼여행이라고 말하니깐 샴페인이랑 침대도 꾸며줌 아주 매우 만족

Disgusting customer service with receptionist / manager aggressively shouting after a simple request. Water kept turning off. Beds were like concrete. 2 single beds do not fit room unless joined into a double. Do not clean rooms every day. Signs stating not to use pool ladders. Had to leave the property for hours when they used toxic chemicals to kill mosquitoes, less than 24 hours notice was provided. It’s a shame because the hotel could be ok with different staff. The pool was nice. The location is ok.