西伦敦滑雪假期

Great location, close to Earl’s Court Station, with restaurants and convenience stores nearby. The free laundry facilities were also a nice bonus. The room was average in terms of cleanliness — not dirty, but not particularly spotless either. The staff were generally polite and helpful, but I didn’t really feel welcomed. The service felt more functional and transactional rather than warm and genuinely hospitable. One morning-shift staff member also came across as particularly serious and strict. The biggest issue was the noise. My room was on the ground floor, this may be different upstairs, but every morning around 6:15am, I could clearly hear staff vacuuming outside and talking loudly. There were also repeated loud banging sounds, followed by another round of vacuuming around 8am. It was extremely difficult to sleep. I found it confusing that the laundry has restricted hours of 9am–9pm for noise reasons, while vacuuming and loud conversations started shortly after 6am. I also wish I had known before booking that there is no housekeeping during the stay. We stayed for six nights without the room being cleaned, and guests need to empty their own rubbish. Toilet paper, bin bags etc. also need to be collected from the office. This may be normal for this type of accommodation, but I had not experienced it before and would have preferred to know in adv. The location is great, but the noise, no housekeeping and lack of warmth in the service, would not stay here again.

Check-in was clear and straightforward, and the hotel is located close to many shopping areas and convenience stores. The hotel service was exceptionally attentive.

Spacious clean quiet

The location was very close to the station and highly convenient. Both check-in and check-out went smoothly. However, as other guests have mentioned, the walls seemed quite thin; I could hear noises from the rooms next door, below, and above so clearly that it felt like they were in the same room. I also occasionally heard noise from what sounded like construction work on the street outside. Since I was on a business trip from far away and a quiet night's rest was essential, I might have been a bit more sensitive to it, but the noise did bother me quite a bit. On my first night, people in the room below seemed to be having a party, and the noise from the loud music and talking was terrible. That said, when I contacted the owner about this, they responded very quickly and politely despite it being after hours, resolving the issue smoothly. Lastly, I found a few strands of blonde hair tangled in the provided towels, so I decided not to use them.

友善熱誠的員工，沒有任何灰塵非常乾淨，整潔舒適的客房，下次來倫敦ㄧ定會再入住！

帶小孩去summer camp在這裡住了兩週，房間乾淨，空間大，有早餐，交通方便，治安好。服務人員很棒，希望下次來住的時候電梯已修好！ 以後來英國都先考慮他～～

Not quite good

位置很好，近地鐵、巴士站及火車站。職員友善。唯獨房間沒有雪櫃。