Ratings based on 1,113 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Lack of urgency.

Posted May 18, 2015
Pros: They did comp us for the room that night and moved us to the proper room the next morning. Nice area. Clean hotel.
Cons: Teach staff to take care of guest 1st and radio problems 2nd.
Location: Restaurants were close and the hotel did take us to the CTA station.
Arrived with my 17 year old son at 1:00 am to check into our room with 2 queen beds. None available. Gave me a king room and said they would send a roll-away up. 1:20 am NO ROLL-AWAY YET. Called and front desk said it's on the way. 1:40 am NO ROLL-AWAY. Called front desk again said they had a hard time finding one but it was in the elevator. 2:05 am NO ROLL-AWAY. Walked down to the front desk to find out if we would ever see the roll-away. The night person called house keeping. No response. Security guy was to go to the 4th floor and work his way down until he found house keeping. Rode the elevator up to 3rd floor (where my room was) with security guy. When we arrived, the other elevator opened and there was my roll-away with house keeping. Stood waiting while security guy and house keeping guy talked about why the radio wasn't working. I finally took the roll-away and started walking to my room. About half way there the house keeping guy noticed I had started walking away with the roll-away and decide to join me. I pushed the roll-away into my room, took the pillow and sheet off his little cart and went into my room. 2:30 finally in bed. Wake up at 8:00 am 1 bottle of conditioner and a bottle of lotion.NO SHAMPOO! Too tired to argue with hotel or bother with it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2015
Easy check in, free cookie. Free parking. Near a Dunkin Donuts, comfy bed! Happy camper
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Ever

Posted May 4, 2015
Pros: It has everything
The room was great, all the staff was wonderful. It was my best hotel stay ever. Would go back any time I am in the area
5 out of 5
Recommended
for Everyone
by A verified traveler

All I can say every thing was excellent & comfort

Posted May 1, 2015
Pros: Every thing
Cons: Get some Banana in fruit tray...
Location: My self and my wife we were very happy to find out that the hotel is in excellent shopping are.
I will use this hotel any time when I am visiting Chicago, I need good cheaper rate in such excellent hotel with excellent service and Excellent staff. Oh, One more thing get some banana in fruit tray???????
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Washington State

Traditional business trip

Posted Apr 20, 2015
Pros: Clean, good location, great staff
Cons: The lids of the containers at the breakfast buffet don't stay open by themselves requiring multiple hands to operate
Location: Surrounded by malls
This is a reliable decent place to stay on a business trip. The staff are great, from the receptionist to the waitress in the restaurant. Nothing fancy but predictable.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice welcome back

Posted Apr 7, 2015
Pros: location , staff , lobby
the lady at the reception (maria) was very welcoming and helpful, she sent a welcome basket when we told her we were married at that hotel 30 years ago
5 out of 5
Recommended
for Families
by A verified travelerfrom St Charles, MO

Nice hotel in gerat Chicago neighborhood of Skokie

Posted Apr 6, 2015
Pros: Very nice hotel with excellent indoor/outdoor pool
Had a great stay here at the Doubletree. Staff was very friendly and rooms were very clean.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis

Posted Apr 1, 2015
My wife became ill during our stay and we had to leave early. The staff facilitated contacting the booking company so we could change our reservation. I also asked staff if I could purchase a pillow to keep my wife comfortable on the ride back to Minneapolis. The manager graciously gave us the pillow. Highly recommend this hotel and staff to other potential visitors.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2015
Pros: easy layout comfortable facility
Cons: continental breakfast was unappealing
the hotel seemed very busy during our stay but staff was helpful and patient
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fairborn, OH

We'd stayed at this Doubletree before

Posted Mar 28, 2015
Pros: Staff, cleanliness, cost
Cons: You have a few places that are a bit thread-bare, especially around some of the plumbing but I understand those changes are underway.
Location: Your location is near our families in that area. We like that.
The stay was as lovely as the last one. Yes, there are some things that need bucking up but I understand those needs are being addressed. Housekeeping was wonderful, doing only what we asked them to do. Not changing the sheets daily saves energy and water. The towels were replaced when we ask that be done.