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Overview of Crowne Plaza Lombard Downers Grove, an IHG Hotel

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Indoor pool
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing

Crowne Plaza Lombard Downers Grove, an IHG Hotel

3.5 out of 5

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationLegoland Discovery Center17 min drive
    Popular LocationFrank Lloyd Wright Home and Studio25 min drive
    Popular LocationBrookfield Zoo26 min drive
    AirportChicago, IL (ORD-O'Hare Intl.)29 min drive

Choose dates to view prices

About this area

Glen Ellyn

Located in Glen Ellyn, Crowne Plaza Lombard Downers Grove, an IHG Hotel is near a metro station. Rosemont Theatre and Billy Graham Center Museum are cultural highlights, and travelers looking to shop may want to visit Oakbrook Center Mall and Yorktown Shopping Center. Looking to enjoy an event or a game while in town? See what's happening at Odeum Sports and Expo Center or Edge Ice Arena. Spend some time exploring the area's activities, including outlet shopping.
Popular Location

What's nearby

  • Lilacia Park - 7 min drive
  • Yorktown Shopping Center - 8 min drive
  • Legoland Discovery Center - 17 min drive
  • Frank Lloyd Wright Home and Studio - 25 min drive
  • Brookfield Zoo - 26 min drive

Getting around

  • Lombard Station - 4 min drive
  • Chicago O'Hare International Airport (ORD) - 29 min drive

Restaurants

  • Glen Prairie — 1 min walk
  • Jerusalem Cafe — 5 min walk
  • Noodles Pho U — 13 min walk
  • Culver's — 15 min walk
  • Gianorio's Pizza & Pasta — 3 min drive

About this property

Crowne Plaza Lombard Downers Grove, an IHG Hotel

3.5-star hotel with restaurant and indoor pool
This smoke-free hotel features a restaurant, an indoor pool, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a microwave in a common area. All 119 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, LCD TVs come with cable channels, and guests can also appreciate conveniences like refrigerators and coffee makers.
Crowne Plaza Lombard Downers Grove, an IHG Hotel offers 119 air-conditioned accommodations with safes and complimentary newspapers. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Glen Ellyn hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6 AM–10 AM on weekdays and 7 AM–11 AM on weekends: USD 15.00 for adults and USD 9.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Indoor pool
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms - 7

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in lobby
  • Shared microwave
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 19 2020 to January 2 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 100.00 per stay
Dogs and cats welcome
2 per room (up to 50 lbs)
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per stay

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.00 for adults and USD 9.00 for children (approximately)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Downers Grove
Crowne Plaza Downers Grove Hotel
Crowne Plaza Downers Grove Hotel Lombard
Crowne Plaza Lombard
Crowne Plaza Lombard Downers
Crowne Plaza Lombard Downers Grove
Lombard Downers Grove
Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn
Crowne Plaza Lombard Downers Grove Hotel
Crowne Plaza Lombard Downers Grove
Crowne Plaza Lombard Downers Grove, an IHG Hotel Hotel
Crowne Plaza Lombard Downers Grove, an IHG Hotel Glen Ellyn

Frequently asked questions

4.2
Very Good
Rating 5 - Excellent. 355 out of 767 reviews
5 - Excellent 46%
Rating 4 - Good. 276 out of 767 reviews
4 - Good 36%
Rating 3 - Okay. 88 out of 767 reviews
3 - Okay 11%
Rating 2 - Poor. 26 out of 767 reviews
2 - Poor 3%
Rating 1 - Terrible. 22 out of 767 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Apr 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked this a month ago with Expedia. When we arrived we discovered Crown Plaza Lombard has been closed for COVID since 11/2020 and won't reopen until 4/12/21. How could Expedia even make this reservation and charge us??? Calling the 800 # for IHG hotels gave us no respect and told us to call Expedia. At 9pm we had to hunt for another hotel. So angry-not sure we will use Expedia again or Crown Plaza. FYI call ahead before going to make sure your hotel is open or even exists!!! how can Expedia make reservations for hotel that don't exist. We were on hold with Expedia for 1 hr to resolve this and NO ONE EVER ANSWER THE PHONE. Rethinking Expedia!!!!
Stayed 1 night in Mar 2021

1/5 Terrible

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia booked me a room at the Crowne Plaza and the hotel had been & still is completely closed. After speaking with IHG customer service, they couldn't care less about the situation and told me I would have to pursue a refund from Expedia as they haven't been paid yet. I spoke with Expedia and this is not the case- Expedia has already released the funds and now the hotel will not work with Expedia to refund me. Complete mess, I will not be rebooking at this hotel or any IHG hotel for that matter.
Stayed 1 night in Jan 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was great. The only thing I would have liked is a microwave in the room. Other than that everything was perfect
Stayed 3 nights in Nov 2020

3/5 Okay

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
TV kept going out. Extremely disappointed considering that the walls were so thin that you could hear the people in the next rooms conversations.
Stayed 2 nights in Oct 2020