Extended Stay America Houston - Reliant Pk. - La Concha Ln.

Close to medical complex, big plus on the location and price, booked through expedia. Horrible that no attendant is on duty late at night. It was a nightmare trying to obtain an invoice if you booked through expedia. Hotel wouldn't give it and if you arrive before midnight, the invoice reflects the next day which is a problem if you paid by your employer.

Hotel was close to our appointment. Rooms were very spacious.

Spacious with clean rooms. The halls smelled like an ash tray. Breakfast was a packaged muffin. Staff was very nice.

Overall, the hotel was a little rundown. It didn't seem to have any updates in a very long time. My room was adequate. There was an area behind the commode that hadn't been cleaned in a very long time (the dust was thick!). The bed was lumpy and the sheets didn't fit properly (slipped off the corners during the night). The heater worked... a little too well. I finally had to turn it off completely. Lastly, something in the freezer was making a noise on & off all night which was very disruptive to sleep. The best thing about the hotel was the clerk that checked me in. She was very nice and informative.

I figured from past experience that the hotel would smell funny because of everyone having a kitchen in their room, but this one has a really powerful smell on every floor, but especially the 3rd which we were on. The carpets felt like they had not been shampoed for a very long time, and the areas around the bed by the a/c unit looked unvacuumed. The bed was completely worn out and very uncomfortable.

The employee who checked me in seemed to be new at his job. Although I had my Expedia receipt and credentials ready, it took almost 20 minutes for him to type in my name, copy my ID, and get me my room key. Before having me sign my receipt, he read the entire document to himself for some reason. There were other people behind me in line, but I literally felt as though I might have been the first guest he's ever served. He also could not give adequate directions to my room, leading me to drive around the building 3 times looking for the correct door. Room exteriors are a bit tired and run-down. This location has a printer for printing boarding passes and such, but no business center. There is wifi in the rooms if you have a wifi-enabled device. The laundry/vending room was dirty. A bag of trash sat on the floor, and trash had spilled on the floor. The vending machine did not have water. I only stayed one night and did not need to make use of the full kitchen, but it's perfect for anyone who needs an extended stay. The bed was comfortable and clean, and the bathroom worked fine. I am familiar with this area of town, and there are decent restaurant choices within walking distance, as well as several grocery stores and shopping options a little further out (having a car is recommended). Continental breakfast is fairly standard. Check-out process with a different employee was smooth and friendly.

One night for football game.

For our budget, the hotel was ok. We were even able to cook sometimes in our hotel room since there is a kitchen there. The lonely thing We didn't like about it is that we booked and paid for a room with 2 beds while we got a room with just a one queen bed. They promised to give us an other room with 2 beds in 2 days but after 2 days they said that there was no available room with the requested. We were so disappointed.