DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Photo gallery for DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Featured Image
Outdoor pool, free cabanas, pool umbrellas
Room Amenity
View from Room
Down comforters, blackout drapes, cribs/infant beds, free WiFi

Overview of DoubleTree by Hilton Hotel & Suites Houston by the Galleria

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

4 out of 5

3.5/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
5353 Westheimer Rd, Houston, TX, 77056

Explore the area

  • Popular LocationRichmond Avenue13 min walk
  • Popular LocationUptown Plaza15 min walk
  • Popular LocationGerald D. Hines Waterwall Park15 min walk
  • AirportHouston, TX (HOU-William P. Hobby)21 min drive

Choose dates to view prices

About this area

Houston

In the city center, DoubleTree by Hilton Hotel & Suites Houston by the Galleria is in an area with good shopping. Toyota Center and Houston Natural Science Museum are cultural highlights, and travelers looking to shop may want to visit CityCentre and Memorial City Mall. Check out an event or a game at NRG Park, and consider making time for Houston Zoo, a top attraction not to be missed.

What's nearby

  • Richmond Avenue - 13 min walk
  • Uptown Plaza - 15 min walk
  • Gerald D. Hines Waterwall Park - 15 min walk
  • Schlumberger Headquarters - 19 min walk
  • Lakewood Church - 5 min drive

Getting around

  • Wheeler Station - 8 min drive
  • Houston Station - 19 min drive
  • Houston William Hobby Airport (HOU) - 21 min drive

Restaurants

  • The Restaurant on 2 — 1 min walk
  • Ruth Chris Steak House — 4 min walk
  • The Burger Palace — 4 min walk
  • Sage 400 Japanese Cuisine — 5 min walk
  • Kona Grill — 7 min walk

About this property

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

4-star Houston hotel in Uptown, walk to Westheimer Rd
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking. All 476 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and LED TVs with satellite channels. Room service, down comforters, and free weekday newspapers are among the other amenities available to guests. Housekeeping is available on request.
DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers 476 accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature down comforters. 60-inch LED televisions come with premium satellite channels and pay movies.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (USD 27.00 per night; includes in/out privileges)
  • Valet parking on site (USD 34 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–noon on weekends: USD 19.95 for adults and USD 12.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool
  • Shopping mall
  • Shopping

Family friendly

  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (9202 square feet)
  • Meeting rooms - 8

Outdoors

  • BBQ grill(s)
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Renovated entire property - April 2016
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 60-inch LED TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Oven
  • Refrigerator

More

  • Connecting rooms available
  • Free newspapers (weekdays)
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per pet, per day, plus a deposit of USD 50.00 per day
Up to 50 lbs
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.00 per night
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 19.95 for adults and USD 12.95 for children (approximately)
  • Self parking fee: USD 27.00 per night (in/out privileges)
  • Valet parking fee: USD 34 per night (in/out privileges)
  • Pet deposit: USD 50.00 per day
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

DoubleTree Suites Hilton Aparthotel
DoubleTree Suites Hilton Aparthotel Houston Galleria
DoubleTree Suites Hilton Houston Galleria
DoubleTree Suites Houston Galleria
DoubleTree Suites Hilton Houston Galleria Hotel
Doubletree Hotel Houston
Doubletree Houston
DoubleTree Hilton Hotel Houston Galleria
DoubleTree Hilton Houston Galleria

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 367 out of 979 reviews
5 - Excellent 37%
Rating 4 - Good. 195 out of 979 reviews
4 - Good 20%
Rating 3 - Okay. 155 out of 979 reviews
3 - Okay 16%
Rating 2 - Poor. 110 out of 979 reviews
2 - Poor 11%
Rating 1 - Terrible. 152 out of 979 reviews
1 - Terrible 16%

3.9/5

Cleanliness

3.8/5

Staff & service

3.5/5

Amenities

3.7/5

Property conditions & facilities

4/5 Good

Property is old, poor engineering in room, electrical sockets were not near appliances. Wear and tear on paintings and in room. Automatic doors were not always available and was inconvenient. Sarah at the FD was very accommodating and friendly. Did not get offer for housekeeping except once during 6 nights stay.
Stayed 6 nights in Oct 2021

2/5 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
rooms are beat up
Stayed 3 nights in Oct 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property did not have a restaurant, which is fine. However, the staff were unable to recommend area restaurants.
Stayed 2 nights in Oct 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The lack of food in the facility was disappointing. There also seemed to be limited knowledge of options outside of the facility. Otherwise the staff was tremendous and the place was very clean.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here!
Stayed 1 night in Oct 2021