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    4.3
    Excellent
    Rating 5 - Excellent. 545 out of 940 reviews
    5 - Excellent 58%
    Rating 4 - Good. 223 out of 940 reviews
    4 - Good 24%
    Rating 3 - Okay. 86 out of 940 reviews
    3 - Okay 9%
    Rating 2 - Poor. 37 out of 940 reviews
    2 - Poor 4%
    Rating 1 - Terrible. 49 out of 940 reviews
    1 - Terrible 5%

    4.4/5

    Cleanliness

    4.3/5

    Staff & service

    4.0/5

    Amenities

    4.2/5

    Property conditions & facilities

    4/5 Good

    Traveled with partner
    Liked: Cleanliness, staff & service, property conditions & facilities
    Everything was as expected. Big room with new and clean bathrooms. Being picky, if they changed the carpet and the cealing finish the hotel rooms would change a lot in regards to acquiring a contemporary look.
    Stayed 4 nights in May 2021

    5/5 Excellent

    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    My mom and I really enjoyed our stay here, such a beautiful hotel. I love that we both had a king sized bed in the room, it was very spacious (the room and bathroom), the central air worked just fine. The room, hotel and hallways were clean, very quiet and peaceful. The check in process was smooth, we were able to walk right in, no wait. The staff was very helpful and accommodating. I love that there are plenty of places to eat in the area, Cheesecake Factory was right next door. You have direct access to the mall as well which was awesome! What I don’t like about this hotel is that the parking isn’t great, they offered free parking which was nice, however it is underground and is a short walk from the hotel, the valet is very expensive $40 overnight. The mall traffic in the area is horrible, it’s takes some time to get in to the parking structure and out if you want to leave, especially if it’s during mall hours, good luck. We didn’t make it to the pool but I loved that it was outdoors, we were able to see it from the room. I did notice that no one went down to straighten up the pool area at night, the chairs were all over the place, it was a bit of an eye sore. Another thing that I didn’t like is that they have microwaves out in the open in the lobby where you check in at. Please remove these, as it looks very tacky, especially with this being a pretty nice hotel. Or at least put them in a nice an enclosed chest or armoire. Overall very nice. I would stay here again.
    Stayed 3 nights in May 2021

    4/5 Good

    Traveled with partner
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Nice property in prime location mid-town Houston. Top amenities available all within walking distance. Connection to mall makes ultra convenience.
    Stayed 1 night in Apr 2021

    3/5 Okay

    Liked: Cleanliness, staff & service, amenities
    Stayed 3 nights in Apr 2021

    3/5 Okay

    Traveled with family
    Liked: Staff & service
    Disliked: Property conditions & facilities
    It’s connected to galleria which is very convenient for shopping but the downstairs entry is horrifying… the aesthetics for downstairs entry definitely need to be upgraded… other than that upstairs is beautiful room look modern for how long the hotel has been there
    Stayed 2 nights in Apr 2021