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The Whitehall Houston

Photo gallery for The Whitehall Houston

Exterior
Deluxe Room, 1 King Bed | Pool | Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, Tempur-Pedic beds, in-room safe, desk
Premium bedding, Tempur-Pedic beds, in-room safe, desk

Overview of The Whitehall Houston

VIP Access

The Whitehall Houston

4.0 star property

8.2/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
1700 Smith St, Houston, TX, 77002

Explore the area

  • Popular LocationToyota Center14 min walk
  • Popular LocationDowntown Aquarium18 min walk
  • Popular LocationGeorge R. Brown Convention Center19 min walk
  • AirportHouston, TX (IAH-George Bush Intercontinental)24 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Houston

The Whitehall Houston is located in Downtown Houston, a neighborhood in Houston, and is near a metro station. River Oaks Country Club and Memorial Park Municipal Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Shops at Houston Center and Bayou Place. Looking to enjoy an event or a game? See what's going on at Toyota Center or Minute Maid Park.
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Map

What's nearby

  • Toyota Center - 14 min walk
  • House of Blues Houston - 15 min walk
  • Downtown Aquarium - 18 min walk
  • Houston City Hall - 19 min walk
  • George R. Brown Convention Center - 19 min walk

Getting around

  • Houston Station - 6 min drive
  • Downtown Transit Center Station - 7 min walk
  • George Bush Intercontinental Airport (IAH) - 24 min drive

Restaurants

  • District 7 grill - 4 min walk
  • Gyu-Kaku Japanese BBQ - 5 min walk
  • Burger Theory - 5 min walk
  • Buffalo Wild Wings - 6 min walk
  • Gotham Pizza - 7 min walk

About this property

The Whitehall Houston

4-star hotel in Downtown Houston, rejuvenated in 2016
Near Toyota Center and George R. Brown Convention Center, The Whitehall Houston provides a terrace, shopping on site, and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and car rentals on site.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • A free area shuttle, valet parking (surcharge), and limo/town car service
  • An area shuttle, express check-out, and a banquet hall
  • Concierge services, free newspapers, and a gift shop
  • Guest reviews speak well of the helpful staff and location
Room features
All 259 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs. Guest reviews say good things about the clean, comfortable rooms at the property.
Other amenities include:
  • Free infant beds and free extra beds
  • Free toiletries and hair dryers
  • TVs with premium channels
  • Daily housekeeping, desks, and desk chairs

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (USD 40 per night; includes in/out privileges)
  • Free area shuttle up to 1.0 mi
  • Limo/town car service

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Part & Parcel
  • Buffalo Bayou Coffee

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated entire property - April 2016

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • TV

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 50 lbs per pet
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

Frequently asked questions

Does The Whitehall Houston have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Whitehall Houston?

As of Jan 29, 2023, prices found for a 1-night stay for 2 adults at The Whitehall Houston on Feb 26, 2023 start from $162.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Whitehall Houston pet-friendly?

Yes, The Whitehall Houston allows dogs with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Whitehall Houston?

Valet parking is available for USD 40 per night.

What time is check-in at The Whitehall Houston?

Check-in is from 3 PM - midnight.

What time is check-out at The Whitehall Houston?

Check-out is at noon.

Where is The Whitehall Houston located?

Located in Downtown Houston, this hotel is within a 15-minute walk of Sam Houston Park and Toyota Center. Downtown Aquarium and George R. Brown Convention Center are also within 2 mi (3 km). Downtown Transit Center Station is 7 minutes by foot and Bell Station is 8 minutes.

Can I cancel my reservation for free at The Whitehall Houston and receive a full refund?

Yes, The Whitehall Houston offers free cancellation on select room rates, because flexibility matters! Please refer to The Whitehall Houston cancellation policy on our site for more details about any exclusions or requirements.

The Whitehall Houston Reviews

The Whitehall Houston Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 545 out of 1024 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 226 out of 1024 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 141 out of 1024 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 60 out of 1024 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 52 out of 1024 reviews" "
" "2 - Terrible 5%

8.6/10

Cleanliness

8.9/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

8/10 Good

FERNANDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking cost has 40 dollars per day
Stayed 3 nights in Jan 2023

10/10 Excellent

Dennay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very thing was lovely. Staff was nice and friendly.

10/10 Excellent

Khandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing i don't know his name but he checked me in really fast and he was also friendly and helpful i loved the hotel. The bartender was really cool and my food in the restaurant was so good and service was fast. Loved everything ❤

10/10 Excellent

Taryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel

4/10 Poor

J.J.

Traveled with family
Disliked: Cleanliness
Rooms were outdated

6/10 Okay

Tia

Liked: Staff & service
Disliked: Amenities
Although the front desk personnel who checked me in (I believe Natalie) was very pleasant and welcoming I expected more from this hotel being a 4 star. I normally stay at the chain hotels which are about 3 stars but decided on this place since it was a weekend birthday celebration and wanted to treat myself to something nicer and different. I was told I had a executive suite but it was far from executive and looked very basic to me. The furniture in room was old and had scratches all over. Shower was very small. Noticed a stain on sheet after I already payed in bed. Again being a 4 star up against the chain hotels I would choose a chain hotel before this next time

8/10 Good

Juan

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was exelent everybody did good job and the service was great thanks

8/10 Good

thi kim, palm desert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area is not convenient. No restaurants or places to visit. Otherwise the property is clean and staff are nice.
Stayed 1 night in Jan 2023

4/10 Poor

Tamara

Traveled with family
Liked: Amenities
Disliked: Staff & service
I’ve already shared with the hotel but was given the worst room and the ladies checking us in was very judgmental and seemed to of given us the room based on how they felt about us

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fave hotel in the area!