Ratings based on 86 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Dell from San Antonio, Texas
Elegant hotel near downtown and the River Oaks arePosted Apr 7, 2014
Pros: It was elegant, friendly, comfortable with an excellent location
Cons: The barkeep needs training on how to make a Moscow Mule, but that is very minor.
Location: Fabulous and tasty restaurants nearby; and, of course, there is always The Galleria for shopping.
Perfect, hotel elegant, staff friendly and courteous, care of room by hotel staff fabulous; and, the bar and restaurant were fun and delicious. I will stay again.
Recommendedby Sharla from Victoria,Tx.
Just NicePosted Jan 29, 2014 on Hotels.com
The hotel was nice; but the rooms were nothing special. You can feel the lumpy springs in the bed. Probably will not return. The hotel bar was pretty good with the live music.
for Everyoneby A verified traveler
Posted Dec 19, 2013
by A verified traveler
Posted Dec 1, 2013
Pros: It's location was convenient for me.
Cons: The TV. The phones. The wifi options. The in room coffee and tea making option.
Location: The shopping is excellent.
The room does not have coffee or tea making ability, and the television was analogue only ( I havn't seen that for many many years). The picture quality was terrible. The phone system was poor , a constant buzzing noise on the line. And worst of all these days a daily charge for wifi in the room. I wouldn't pay those rates for this hotel again, I've had much better experiences in less expensive places.
Cold hotel and rude staffPosted Oct 23, 2013
The hotel was freezing, the resturant was like a dennys they did no veggie option and when we asked for pasta with sage and butter sauce we got pasta with a horrid sweet red sauce
for Couplesby A verified traveler
Best Concierge in HoustonPosted Oct 15, 2013 on Hotels.com
Tim, the concierge is professional, friendly and knowledgable. I recommend a visit with him upon check in to take care of any local reservations, information and help.
for Everyoneby Kathryn from Vidor, TX
Heavy doorsPosted Sep 17, 2013
Cons: Somehow dampen the door closing noise.
Location: Near, but not right next to the 610 freeway and close to a mall, and downtown Houston, away from airplane noise and overcrowding.
Gorgeous room, great bed, but the noise from the heavy doors next door, opening and closing was difficult to endure. They had small children which they let run up and down the hallway, so they were always going in and out. Only complaint otherwise is the coffee was bitter. Otherwise I had a soothing in-room massage, and spa facial that I will always remember and cherish meeting the delightful staff who always called me by name and remembered from one day to the next what my likes and dislikes were before I had to ask. My waiter was especially thoughtful! Always near my shoulder in anticipation of any needs. Small and cozy feel while elegant and extravagant service and surroundings. Very restful had it not been for those neighbors!
for Business Travelersby Lucy from Austin, TX
Solid luxury hotel, but could be so much better.Posted Jul 22, 2013 on Hotels.com
The room was large and luxurious, but not exactly sound-proof. The lobby was understated, elegant, and full of beautiful people, but the front desk was super slow. The valet parking was the quickest I've seen for a hotel, but what if you don't want to spend the $30 a night to valet? The room service was quick and delicious, but was over $40 for the continental breakfast and a side of sausage. You can't beat the location though, no complaints there. World-class luxury its not, but its the best you're going to get in Houston.
Recommendedby A verified traveler
Wedding Weekend activitiesPosted Jun 7, 2013 on Hotels.com
Wonderful....thoroughly enjoyed it ALL!
Recommendedby dwight from texarkana
Posted Jun 4, 2013 on Hotels.com
The hotel personal was wonderful. We enjoyed the pool area the most.