Ratings based on 423 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

STAY AWAY!!! HORRID HOTEL!!!

Posted Jan 4, 2015
Pros: Location
Cons: EVERYTHING! Worst managed and run hotel EVER!!! Stay here and you will be VERY SORRY!!
Location: Well located one block from Piccadilly Circcus and Regent Street. ONLY thing good about this hotel!
In past 35 years I've stayed at almost 2000 hotels. This was BY FAR the worst!!!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom florence

Great Location!

Posted Dec 16, 2014
great position! nice hotel ! the standard room is fine.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location to theatreland

Posted Nov 19, 2014
Pros: Location to all areas
Cons: Check in
Check in was quite a drawn out process, staff friendly however.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2014
Great location!!!! Right near the tube and great shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler

In London for American Football

Posted Nov 13, 2014
Hotel was wonderful and close to everything. Piccadilly Circus is the "Times Square" of London. A bit pricey, but no different than NYC
4 out of 5
Recommended
for Everyone
by A verified traveler

Well placed for theatres/tube/sightseeing

Posted Nov 12, 2014
areas around easily accessible, plenty of restaurants, cafes for breakfast etc. Hotel good, just a little fine tuning required
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas texas

Great hotel great location

Posted Nov 3, 2014
Hotel is great, great location, great friendly hotel staff-however don't eat in hotel - way overpriced and will rip you off for breakfast lunch or dinner-it's a tourist trap to eat in hotel
2 out of 5
by A verified traveler

good chain, bad hotel

Posted Nov 3, 2014
Pros: location
room ok bathroom isnt 5 stars, 3 at most Service ok Location perfect spa and gym very good all in all only 4 stars
2 out of 5
by A verified travelerfrom j

Hotel front desk is the worst!!

Posted Oct 28, 2014
Front desk were the rudest I've ever encountered ! Almost ruined our trip!! Go stay somewhere else.... There are tons of nice hotels with nice staff and good location
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CT USA

Classy hotel

Posted Oct 28, 2014
Professional, clean, well run. Good weekend value. Excellent location.