Ratings based on 96 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Glasgow
Perfect for Covent Garden and for theatres.Posted Oct 13, 2014
Pros: Location and service.
Cons: Nothing other than the rooms are a little on the tight side.
Location: Many many theatres, very good restaurants and shops right on the door step. Major apple store five minute walk.
Didn't have time to use the hotels own Spa or cinema and only had breakfast in the hotel as there are so many great restaurants nearby.
for Everyoneby A verified traveler from solihull
Lovely hotelPosted Sep 29, 2014
Pros: The bed, TV in the toilet, the afternoon tea, attentive staff
Location: Located on the strand, opposite Waterloo bridge and close to covent garden. Somerset house very near had some fantastic exhibitions and a lovely quiet
I booked this hotel for 2 nights with my wife for our first anniversary and what a fantastic choice, the hotel is clean, modern, comfy, relaxing and in a great location. The service from the staff is second to none. The room was spacious and came with a decent view from the 4th floor. The bed was so comfy, we could have easily stayed in all day. A must, book the 'Charlie and the chocolate factory' inspired afternoon tea, which is amazing. Fun for all ages. All in all a fantastic stay, would definitely go back again.
for Everyoneby A verified traveler from hampshire
Theatre hotelPosted Sep 23, 2014
Pros: proximity to the chosen theatre and the overall décor in the Hotel. I did like the TV screen in the Bathroom, however it was a bit small.
Location: The hotel is very near to the theatre district and convent garden, so a good base for a night out in London
The hotel was chosen as it was near the Strand Theatre, where we had tickets to see "Dirty Rotten Scoundrels". All the staff were very welcoming and made sure our stay was enjoyable. As this was our Coral Wedding anniversary I wanted to make sure it was special and as stated the hotel and staff made sure of that.
by A verified traveler from Toronto
Nice but way over pricedPosted Sep 17, 2014
Pros: Very clean and very, very nice staff.
Cons: Lower the cost
Location: Centrally located, safe area to walk around
Staff were very nice and helpful. Centrally located. Breakfast was a joke though. Pool was great. Hotel really expensive for facilities - this may be a reflection of the cost of London - but compared to other international hotels.
for Everyoneby A verified traveler from San Francisco
Great ChoicePosted Sep 17, 2014
Pros: Good location and helpful staff. Nice ambience.
Cons: My room had a separate shower and bath but the shower stall was small.
Location: Good shopping. Close to theaters and many places to eat at all levels of cost.
Very convenient hotel to the theater district and shopping. Staff is excellent.
for Everyoneby A verified traveler from Scotland
How it should be done...Posted Sep 14, 2014
Cons: Don't change a thing...
Location: Well placed for theartres, Covent Garden and West End...
Arrived at hotel at around 10am after an early flight, and was welcomed like a VIP.. the best welcome ever received in a London hotel. Check in, room availabe early, complimentary coffee while the room was checked, shown the room, which was clean, comfortable and with everything you'd expect....first class, professional... Concierge was efficient and helpful with dinner and cocktail bar reservations. Room was typically sized, but well laid out, comfortable, excellent bed and linen, modern and stylish. Ensuite was clean, stylish and functional. Hotel is well placed for West End, and the staff are excellent. The lobby bar is stylish and relaxed throughout the day and evening, for afternoon tea or cocktails.
for Couplesby A verified traveler from Auckland
Five star hotel in a great West-end locationPosted Aug 26, 2014
Pros: Location and service.
Cons: The swimming pool was a great idea but because of the low ceiling (being a basement) it was noisy and echoy. Hard to imagine how this could be fixed.
Location: Covent Garden and Leicester Sq, West end musicals and shows, Chinatown, and Soho a bit further.
We very much enjoyed our short stay in this five star hotel. The rooms were nice, the staff were friendly and courteous. There were some nice touches such as providing fresh fruit each day. The location is excellent for Covent Garden - 5 mins walk and also convenient to the tube with Temple being the nearest station.
for Everyoneby A verified traveler from from Jersey
DelightfulPosted Aug 6, 2014
Pros: Just about everything.
Cons: Well, it could be cheaper but this is 5 star in the heart of London so I am not holding my breath.
Location: Theaterland right there of course but perfect also for the Inns of Court and the Courts of Justice (should you have an unavoidable appointment......)
A short stay to take in some theatre. If you are looking for a little luxury in the heart of theatreland but with a little more of the boutique feel this is the place for you: quite genuinely an oasis of calm among the bustle. The staff are attentive and friendly, the rooms are comfy and quiet, the decor is ultra smart without beating you over the head, the spa, gym and pool are superb and the bar is wonderful. Its expensive but I felt I got my moneys worth. In short I really like this hotel and would recommend it to anyone. I stayed here once before some years ago (2005?) and if anything the standard has gone up.
for Everyoneby A verified traveler from grand rapids, mi
great location close to theater district and shopiPosted Jul 24, 2014
Pros: everything was very elegant. staff very accommodating.
Cons: lounge in lobby quite pricey
Location: extremely convenient for the theater district and shopping. This ended up being my favorite location as far as being close to everything I wanted to v
we loved the upgraded room, pool was a huge bonus..rare find in London. very convenient to all theater district venues and shopping, etc. (only negatives) noisy plumbing and high priced drinks in lobby lounge
for Couplesby A verified traveler from Boston
Fabulous hotel!Posted Jul 22, 2014
Pros: Everything was wonderful! We had a great time! It was our 25th wedding anniversary and the staff sent us flowers, wine and chocolates.
Location: Great central locale. Theaters are in walking distance. We took a long walk over London Bridge and went to the London Eye. Many restaurants and pubs.
Loved One Aldwych! Outstanding staff, and attentive service. Many amenities. Popular and lively Lobby Bar and wonderful dining choices at the hotel and nearby. Great location- many attractions, pubs and theaters within walking distance. Very clean and comfortable.