Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Perfect for Covent Garden and for theatres.

Posted Oct 13, 2014
Pros: Location and service.
Cons: Nothing other than the rooms are a little on the tight side.
Location: Many many theatres, very good restaurants and shops right on the door step. Major apple store five minute walk.
Didn't have time to use the hotels own Spa or cinema and only had breakfast in the hotel as there are so many great restaurants nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler from solihull

Lovely hotel

Posted Sep 29, 2014
Pros: The bed, TV in the toilet, the afternoon tea, attentive staff
Location: Located on the strand, opposite Waterloo bridge and close to covent garden. Somerset house very near had some fantastic exhibitions and a lovely quiet
I booked this hotel for 2 nights with my wife for our first anniversary and what a fantastic choice, the hotel is clean, modern, comfy, relaxing and in a great location. The service from the staff is second to none. The room was spacious and came with a decent view from the 4th floor. The bed was so comfy, we could have easily stayed in all day. A must, book the 'Charlie and the chocolate factory' inspired afternoon tea, which is amazing. Fun for all ages. All in all a fantastic stay, would definitely go back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from hampshire

Theatre hotel

Posted Sep 23, 2014
Pros: proximity to the chosen theatre and the overall d├ęcor in the Hotel. I did like the TV screen in the Bathroom, however it was a bit small.
Location: The hotel is very near to the theatre district and convent garden, so a good base for a night out in London
The hotel was chosen as it was near the Strand Theatre, where we had tickets to see "Dirty Rotten Scoundrels". All the staff were very welcoming and made sure our stay was enjoyable. As this was our Coral Wedding anniversary I wanted to make sure it was special and as stated the hotel and staff made sure of that.
3 out of 5
by A verified traveler from Toronto

Nice but way over priced

Posted Sep 17, 2014
Pros: Very clean and very, very nice staff.
Cons: Lower the cost
Location: Centrally located, safe area to walk around
Staff were very nice and helpful. Centrally located. Breakfast was a joke though. Pool was great. Hotel really expensive for facilities - this may be a reflection of the cost of London - but compared to other international hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great Choice

Posted Sep 17, 2014
Pros: Good location and helpful staff. Nice ambience.
Cons: My room had a separate shower and bath but the shower stall was small.
Location: Good shopping. Close to theaters and many places to eat at all levels of cost.
Very convenient hotel to the theater district and shopping. Staff is excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

How it should be done...

Posted Sep 14, 2014
Pros: Everything...
Cons: Don't change a thing...
Location: Well placed for theartres, Covent Garden and West End...
Arrived at hotel at around 10am after an early flight, and was welcomed like a VIP.. the best welcome ever received in a London hotel. Check in, room availabe early, complimentary coffee while the room was checked, shown the room, which was clean, comfortable and with everything you'd expect....first class, professional... Concierge was efficient and helpful with dinner and cocktail bar reservations. Room was typically sized, but well laid out, comfortable, excellent bed and linen, modern and stylish. Ensuite was clean, stylish and functional. Hotel is well placed for West End, and the staff are excellent. The lobby bar is stylish and relaxed throughout the day and evening, for afternoon tea or cocktails.
5 out of 5
Recommended
for Couples
by A verified traveler from Auckland

Five star hotel in a great West-end location

Posted Aug 26, 2014
Pros: Location and service.
Cons: The swimming pool was a great idea but because of the low ceiling (being a basement) it was noisy and echoy. Hard to imagine how this could be fixed.
Location: Covent Garden and Leicester Sq, West end musicals and shows, Chinatown, and Soho a bit further.
We very much enjoyed our short stay in this five star hotel. The rooms were nice, the staff were friendly and courteous. There were some nice touches such as providing fresh fruit each day. The location is excellent for Covent Garden - 5 mins walk and also convenient to the tube with Temple being the nearest station.
5 out of 5
Recommended
for Everyone
by A verified traveler from from Jersey

Delightful

Posted Aug 6, 2014
Pros: Just about everything.
Cons: Well, it could be cheaper but this is 5 star in the heart of London so I am not holding my breath.
Location: Theaterland right there of course but perfect also for the Inns of Court and the Courts of Justice (should you have an unavoidable appointment......)
A short stay to take in some theatre. If you are looking for a little luxury in the heart of theatreland but with a little more of the boutique feel this is the place for you: quite genuinely an oasis of calm among the bustle. The staff are attentive and friendly, the rooms are comfy and quiet, the decor is ultra smart without beating you over the head, the spa, gym and pool are superb and the bar is wonderful. Its expensive but I felt I got my moneys worth. In short I really like this hotel and would recommend it to anyone. I stayed here once before some years ago (2005?) and if anything the standard has gone up.
5 out of 5
Recommended
for Families
by SBRay

Consistently Great Service

Posted Jul 25, 2014 on Hotels.com
From our reception to help with bags to resolving a minor plumbing issue, the staff is terrific and quite pleasant. The location is very convenient to Covent Garden and a short walk to most theaters and the Thames.
5 out of 5
Recommended
for Couples
by G from Wales

Loved this hotel

Posted Jul 24, 2014 on Hotels.com
Perfect oasis in the busy theatre district/Covent Garden. We were upgraded on arrival and were accommodated in a superb, light large room. The room was immaculate with fresh fruit and flowers daily and little personal touches that made the stay extremely relaxing. The basement swimming pool is superb - big enough to swim in and small enough to relax with underwater music and a large screen displaying marine life. We can't recommend this hotel highly enough.