Ratings based on 762 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
for Familiesby A verified travelerfrom Raleigh, NC
First impression was great.Posted Mar 23, 2015
Pros: The lobby and resturant
Cons: Bedding, mattress, cable
Location: close to all attractions
When we arrived at hotel the staff greeted us with a smile. We checked in. I sent my teens to the room while I went to gathered the bags, upon my return , they were at the registration desk because the guy that checked us in gave us the key to the wrong room. After that things went fairly smooth, the teens were disappointed in the 3 feet indoor pool. My neck and shoulders were in pain from the terrible mattress. The mattress was worn down.
for Everyoneby A verified traveler
Posted Feb 16, 2015
very nice resort, staff was helpful and welcomed us to the resort with open arms, I would definitely recommend this resort but although most of their amenities are summer friendly it was still a fun experience.
for Couplesby Lindafrom Toronto, Ontario
Fall Holiday at the Sand DunesPosted Nov 10, 2014 on Hotels.com
First time in Myrtle Beach during the fall. Weather quite nice. Liked our hotel. Our Oceanfront room was very clean and well kept, though carpet was wearing in spots and curtain was frayed at sliding door. Kitchenette was handy, but very tiny and lighting was poor as one light was burnt out. Asked to have it replaced but no one did it. Two concerns we had: 1. Not enough luggage caddies available for guests. We saw staff using some for moving supplies. These should be for guest use only. Annoying when you are arriving or leaving and have to carry all your gear. 2. When we checked in, the reservation clerk did not tell us about any of the hotel amenities or services offered, re: discount coupons, attractions etc. We realized on our last day that we should have went to the Guest Service counter for these and also a Welcome Gift which we did not receive. It would have been nice if we had known about it when we first arrived. All in all, we enjoyed our stay and would do it again.
for Business Travelersby A verified traveler
OKPosted Oct 21, 2014 on Hotels.com
No toilet tissue in the room, no cups, no ice bucket. contacted the desk and they said they would sent it up but never did. Room was not real clean, sand on floor in bathroom.
Recommendedby Charlesfrom Greenville sc
Best place everPosted Oct 21, 2014 on Hotels.com
We really enjoyed the resort. Staff was very nice and eager to help us with anything we were wanting to do. We will definately be staying with the resort again
for Business Travelersby Adam
Posted Oct 14, 2014 on Hotels.com
for Couplesby A verified traveler
TerriblePosted Oct 14, 2014 on Hotels.com
Horrible from the check in until I checked out a few hours later. Horrible condition, beds, doors, just out dated. I ended up paying mostly hotel was full this past weekend, I just drove all the way back home! Totally disappointed
Recommendedby A verified traveler
Posted Sep 26, 2014 on Hotels.com
Recommendedby A verified traveler
Posted Sep 24, 2014 on Hotels.com
for Familiesby Josefrom Lincolnton
EhhPosted Sep 17, 2014 on Hotels.com
The hotel was great because it was oceanfront and the room was just what we were looking for. The hotel cleanliness wasn't great and the A/C did not work at all!! The weather outside was hot and we expected to come in to a cool room and we were completely wrong. The A/C in the elevator doesn't work either and we were sweating so much when we got to the bottom floor. The parking is also horrible because once you reach the top level you have to turn around in between the cars and head back down the same way you came up. It was so annoying that definitely needs to be fixed somehow. Overall I wouldn't recommend this hotel to anybody. It wasn't great but it was okay for the small amount of time we actually spent in the hotel.