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Tru by Hilton Charleston Ashley Phosphate

Photo gallery for Tru by Hilton Charleston Ashley Phosphate

Featured Image
Seasonal outdoor pool
Desk, laptop workspace, free WiFi, bed sheets
Desk, laptop workspace, free WiFi, bed sheets
Room Amenity

Overview of Tru by Hilton Charleston Ashley Phosphate

Tru by Hilton Charleston Ashley Phosphate

2.5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
2475 Prospect Drive, North Charleston, SC, 29406

Explore the area

  • Popular LocationNorthwoods Mall4 min drive
  • Popular LocationWannamaker County Park8 min drive
  • Popular LocationUnited States Air Force Charleston Air Force Base9 min drive
  • AirportCharleston, SC (CHS-Charleston Intl.)10 min drive

Choose dates to view prices

About this area

North Charleston

Tru by Hilton Charleston Ashley Phosphate is located in North Charleston. The area's natural beauty can be seen at Riverfront Park and Wannamaker County Park, while Charleston Music Hall and North Charleston and American LaFrance Fire Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at North Charleston Coliseum and Performing Arts Center or Blackbaud Stadium.

What's nearby

  • Northwoods Mall - 4 min drive
  • Frankie's Fun Park - 7 min drive
  • Whirlin' Waters Adventure Waterpark - 7 min drive
  • Wannamaker County Park - 8 min drive
  • United States Air Force Charleston Air Force Base - 9 min drive

Getting around

  • Charleston Station - 9 min drive
  • Charleston Intl. Airport (CHS) - 10 min drive

Restaurants

  • Amici's Italian Bistro — 17 min walk
  • Starbucks — 18 min walk
  • Chipotle — 18 min walk
  • Hooters — 3 min drive
  • LongHorn Steakhouse — 3 min drive

About this property

Tru by Hilton Charleston Ashley Phosphate

Hotel in North Charleston with free breakfast and fitness center
A fitness center, coffee/tea in a common area, and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center and a 24-hour front desk are onsite. All 121 rooms offer free WiFi, flat-screen TVs, and hair dryers. Showers, phones, and desks are among the other amenities that guests will find.
Tru by Hilton Charleston Ashley Phosphate offers 121 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • English

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Flat-screen TV

More

  • Desk
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:30 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

TRU Charlston Ashley Phosphate
Tru by Hilton Charleston Ashley Phosphate Hotel
Tru by Hilton Charleston Ashley Phosphate North Charleston
Tru by Hilton Charleston Ashley Phosphate Hotel North Charleston

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 208 out of 261 reviews
5 - Excellent 80%
Rating 4 - Good. 33 out of 261 reviews
4 - Good 13%
Rating 3 - Okay. 12 out of 261 reviews
3 - Okay 5%
Rating 2 - Poor. 4 out of 261 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 261 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, staff very friendly and helpful.
Stayed 1 night in Jul 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was in a good location, close to the highway. The pool was nice. The reason I gave low scores for the staff is due to two staff memebers- Alexis and Kala. Ive stayed at TRU locations several times and always received complimentary water. When I first checked in the young lady (didnt get her name) was very kind and offered waters for myself, my husband and my two daughters. The next day my husband asked for water and Alexis said "only free for Hilton Honors members get free water" she proceeded to argue with my husband saying " she had to charge him for water". I came back to the front desk to ask for water thinking maybe my husband misunderstood. Kala said " you have to be a Hilton Honors member for free water. We cant give you all the water". I asked her to look me up as to see if I was a member. I booked through Expedia which is a possible reason I wasnt showing as a member. We travel frequently so I was sure I was a member. I stayed at a Tru the night before and recieved complimentary water. Kala said I was not a member. At no point did she offer to sign me up. She argued about each Tru location having differerent rules. Overall poor customer service by Alexis and Kala. Both young ladies were socializing with male guests most of their shift. Very unprofessional. The next morning when I checked out I spoke to Jasmin at the front desk. She was great. She confirmed that I was a Hilton Honors member and apologized for my negative experience.
Stayed 2 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of choices to purchases snacks, including beer and some wine. Very clean and awesome loony!
Stayed 3 nights in Jul 2021

3/5 Okay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, Clean, Staff was great. The only complaint I had was the beds were cheap and the sheets were like rough paper. And no coffee makers in the room. It was like staying in an Ikea show room.lol
Stayed 2 nights in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean. Excellent hot self serve breakfast. Rooms cleaned daily upon request. Pool and exercise rooms was nice. Pool table in lobby as well. Fresh coffee and tea 24 hours a day. Negative: both elevators were out our second morning and we were on 5th floor. It took full day fix one elevator and second elevator never got fuxed in 2 days. Hotel would not offer any compensation for inconvenience.
Stayed 3 nights in Jul 2021