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Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 474 out of 648 reviews
5 - Excellent 73%
Rating 4 - Good. 118 out of 648 reviews
4 - Good 18%
Rating 3 - Okay. 38 out of 648 reviews
3 - Okay 6%
Rating 2 - Poor. 13 out of 648 reviews
2 - Poor 2%
Rating 1 - Terrible. 5 out of 648 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.7/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted a combo of city tourism and relaxing summer vacation and this hotel was the perfect spot by Charleston. The water taxi made it extra convenient! The hotel itself was great, but the Fish House/Tiki Bar food was not good at all. We were able to go to breakfast and dinner every night (it was just the two of us), but felt awful for the families staying there and having to eat there every night. Charleston has an amazing food scene - this location should step it up and adjust the menu. Better options for kids and easy fried food you can’t mess up.
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Absolutely loved the resort every attention to detail was remarkable. The decorating and grounds are outstanding and impeccably clean. We could always find a chair around the pool which was fantastic even on the busier days. My only 2 critiques where I feel they fall short on is the staff and food options. Staff: everyone seemed so overwhelmed and stressed or annoyed and unhappy. I like to think that comes from management above, you just get the feeling they are overworked and under appreciated. This goes for the front desk staff, store associate, bartenders and wait staff. They can definitely need some happiness coaching there. The other issue was dining, with only 4 places to choose, which sounds like it could be enough for this size property it was an issue when there is only 1 option for breakfast which ends mid-morning and then a gap of time before lunch starts when the 2 other food services start all having the same options for food which is only a handful of small options. Dinner was tough getting a reservation and service was incredibly slow and everything ends promptly at 9p for any food. Overall this resort has the potential to be an incredible 5 star, just need some polishing on staff and food options. We would definitely return back keeping that in mind.
Stayed 4 nights in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view ma of Charleston
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location was great. We enjoyed the pools and Tiki Bar. There was nothing we didn’t like!
Stayed 3 nights in Jul 2021

2/5 Poor

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Room was not really clean and the service was pretty sub par. We didn't see a cleaning service employee until our last morning when we were leaving.
Stayed 3 nights in Jul 2021