Ratings based on 934 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travelerfrom Yuma, AZ

Good Place to Rest

Posted Nov 18, 2014
Pros: The suite with double beds and a pull out sofa.
Cons: Staff could be more accommodating. It took over 30 minutes to check in to the resort. A lot of talking but not a lot of checking in guests.
Location: Location was a little on the not so nice side of Phoenix but easy to get to everywhere we needed to be.
Older facility but perfect for the weekend trip where we were not in the room very often. The beds were ok but the air conditioning was not the greatest. If it had been warmer it would have been a huge problem but because the temperatures had dropped the air was acceptable. TV's were complicated to use.
2 out of 5
by A verified travelerfrom Edmonton, AB

Close to all ammenities

Posted Nov 17, 2014
Pros: The grounds! The buildings and conference rooms were very well maintained.
Cons: Upgrades to carpets, furniture and kitchen counters.
Location: This location is perfect as it's close to shopping, restaurants and golfing.
Friendly and helpful staff however; the rooms really need an upgrade. Our bed was falling apart, the underside of one of the chairs in living room looked as though it was falling off and the kitchen counter was really wobbly & shouldn't move at all.
2 out of 5
by A verified travelerfrom Mesa, AZ

Not Up to Par.

Posted Nov 14, 2014
First room they put us in had cat pea on the floor and was inaccessible without taking a convoluted walk around the entire building. It was on the road and was clearly reserved for low price pause mg customers. Yes. They were apologetic and upgraded us to a suite at no charge. But had we been forced to stay in that one room, it would've been a nightmare vacation.
2 out of 5
by A verified travelerfrom n

Not what I expected

Posted Nov 11, 2014
The room we were in was just run down. Need a face lift for sure. The staff were friendly. Went into Annabella the onsite restaurant and it was understaff. Stood for bout 5mins and no one came to great or seat us.
4 out of 5
for Everyone
by A verified traveler

Nice place to stay but..

Posted Nov 3, 2014
Pros: Great location and cleanliness of room.
Cons: Do not charge your guests to print boarding passes, put a kiosk in the lobby and have it as an amenity.
Location: Convenient to main roads and restaurants/shopping.
Nice, spacious Cabana Suite with expected amenities. Upon check-in I was informed that a $60 advance "hold" was already placed on a credit card I had used to secure my reservation online, without be asked or notified. I was told this would stay on my card until 5-7 days after my departure.. REALLY, in this day and age you have to put a 5-7 days hold on a credit card, especially one that was not even approved to be charged to?? Upon departure I asked if there was a computer available to guests to print a boarding pass, I was told I would have to use the Business Center and pay.
3 out of 5
for Everyone
by A verified traveler

loved my patio view of the golf course

Posted Oct 14, 2014
rooms need to be freshened. details taken care of. door way trims need to be painted looks rough. tv. system stinks have to call desk for help. my sister found 2 cockroaches in her room. they need to redo the restaurant. food just ok quess that's why no one comes to it. I do like the location , beds very comfortable, do like the look of the buildings and fountains . employees are great. this was our 4th time staying .
5 out of 5
for Everyone
by A verified traveler

Yolanda and the staff made the stay even nicer.

Posted Oct 2, 2014
Very comfortable. Helpful and pleasant staff. Yolanda always had a beautiful smile for me and helpful information. Thank you for a restful and fun stay.
4 out of 5
for Everyone
by A verified travelerfrom san diego

Close hotel to salt river tubing

Posted Aug 25, 2014
Pros: Location
Cons: Earlier check in time
We stayed here due to it being close to the river tubing. Convient because albertsons is across the street. We were able to leave the river and meet our friends at the pool. Friendly staff, friendly guests. Felt safe
4 out of 5
for Everyone
by A verified travelerfrom colorado

Very convenient comfortable accommodations.

Posted Aug 21, 2014
Pros: It was a suite and very well equipped. It had a courtyard with gas grills available. The staff delivered ice to the room and gave rides to the pool.
Location: It was a very convenient location for us. There was shopping and easy access to the interstate.
It was a wonderful experience. There was handicapped parking and the room was very handicapped accessible. The staff was very accommodating.
4 out of 5
for Couples
by cdfrom arizona

Older resort

Posted Aug 19, 2014 on Hotels.com
Older resort. but stay was enjoyable. Pool and surrounding area could use a bit of work.