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Sheraton Phoenix Downtown

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Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk

Overview of Sheraton Phoenix Downtown

Sheraton Phoenix Downtown

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
340 N 3rd Street, Phoenix, AZ, 85004

Explore the area

  • Popular LocationPhoenix Convention Center4 min walk
  • Popular LocationArizona Science Center9 min walk
  • Popular LocationPhoenix Suns Arena9 min walk
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)11 min drive

Choose dates to view prices

About this area

Phoenix

Located in Phoenix's Downtown Phoenix neighborhood, Sheraton Phoenix Downtown is in the city center and near the airport. Roosevelt Row and Old Town are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Desert Botanical Garden and Tempe Town Lake. Check out an event or a game at Talking Stick Resort Arena, and consider making time for Children's Museum of Phoenix, a top attraction not to be missed. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with mountain biking, mountain climbing, and hiking/biking trails. Guests love the hotel's central location.
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What's nearby

  • Arizona Center - 4 min walk
  • Phoenix Convention Center - 4 min walk
  • Arizona State University - Downtown Phoenix - 6 min walk
  • Arizona Science Center - 9 min walk
  • Phoenix Suns Arena - 9 min walk

Getting around

  • 3rd Street - Washington Station - 6 min walk
  • Sky Harbor International Airport (PHX) - 11 min drive

Restaurants

  • & More — 1 min walk
  • Canyon Cafe — 3 min walk
  • Einstein Bros. Bagels — 5 min walk
  • Kincaid's Classic American Dining — 6 min walk
  • The Breadfruit — 6 min walk

About this property

Sheraton Phoenix Downtown

4-star Phoenix hotel in Downtown Phoenix, walk to Phoenix Convention Center
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. WiFi in public areas is free. Additionally, valet parking, conference space, and concierge services are onsite. All 1003 rooms provide conveniences like refrigerators and coffee makers, plus WiFi and flat-screen TVs with cable channels. Wired Internet, down comforters, and hair dryers are among the other amenities available to guests.
Sheraton Phoenix Downtown offers 1003 accommodations with safes and coffee/tea makers. Beds feature down comforters. 65-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Phoenix hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (surcharge; includes in/out privileges)
  • Secured covered valet parking on site (USD 36.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–11:00 AM: USD 12-18 per person
  • 1 restaurant

Things to do

  • 24-hour fitness center
  • Access to nearby health club

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (111961 square feet)
  • Meeting rooms - 26

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 65-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

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4 star
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Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Dogs welcome
1 per room (up to 40 lbs)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 10
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Covered self parking fee: USD 26.00 per night (in/out privileges)
  • Covered valet parking fee: USD 36.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Phoenix Downtown
Phoenix Downtown Hotel
Phoenix Downtown Sheraton
Phoenix Downtown Sheraton Hotel
Sheraton Hotel Phoenix Downtown
Sheraton Phoenix Downtown
Sheraton Phoenix Downtown Hotel
Sheraton Phoenix
Sheraton Grand Phoenix Hotel
Sheraton Grand Phoenix
Sheraton Phoenix Phoenix
Sheraton Phoenix Downtown Hotel
Sheraton Phoenix Downtown Phoenix
Sheraton Phoenix Downtown Hotel Phoenix

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 592 out of 977 reviews
5 - Excellent 61%
Rating 4 - Good. 247 out of 977 reviews
4 - Good 25%
Rating 3 - Okay. 65 out of 977 reviews
3 - Okay 7%
Rating 2 - Poor. 49 out of 977 reviews
2 - Poor 5%
Rating 1 - Terrible. 24 out of 977 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities
Write a review

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton is a beautiful, clean, safe property. Since the pandemic there have been wonderful improvements: the new longe is huge with many spots where one can sit quietly alone, romantically talk with someone huddle with a group new people you have met at the convention. The bar is large well-stocked and has sports tv viewing. The rooms are also nice—roomy, good views of the city, and the largest tv I have seen in a standard room. Unfortunately, with COVID protocol still in play, there are not many other amenities, e.g., pool and restaurant closed. One can order food at the bar, which is tasty and reasonably priced but with very limited selection. Had some unwelcoming issues/delays upon check-in with hotel insisting that they did not have record of the room/amenities/etc I had reserved through Expedia.
Stayed 1 night in Jul 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. Certain things due to COVID were unfortunate such as no housekeeping, no pool and no dine in restaurant. The grab and go in the lobby had good/tasty menu items but they need more staff. Walkable and convenient to the Convention center.
Stayed 1 night in Jul 2021

1/5 Terrible

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Expedia did not disclose that the Pool was Closed!!! So we had to book our stay at another hotel & Expedia didn't issue me a refund!!! I booked the hotel on line specifically for the pool, since the weather was 112!!
Stayed 2 nights in Jun 2021

2/5 Poor

Traveled with family
Disliked: Amenities
Expedia never said pool was out of service or the hot tub
Stayed 2 nights in Jun 2021

2/5 Poor

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Jun 2021