3/5 Okay
Louie
Dec 7, 2021
Liked: Staff & service, amenities, property conditions & facilities
I was put in a kitchenette suite 'casita 4", the walls are thin.
The suite adjacent to me had 3 or 4 people staying there. On the first night, they came home around 2am, slammed the door, and talked rather loud for a couple hours before going to sleep. They woke me and kept me up. I called the front desk to ask if they could move me to a "quieter" room, this was Thursday night, they said they could not. I stayed here four nights, each morning, 12am,1am, 2am, 3am, the same routine from this guest. I did not get one restful night at this place. They offered to send up security to let them know there was a complaint made, but I did not want to be targeted afterward, or thought that I was be impartial. On the last night, a bug climbed on my ear. I jumped up quickly to turn on the light, and I found it, it was a white roach, never seen a white colored roach before. Gross!
Other than this bad experiences, the grounds were clean, all decorated for Christmas, the restaurant was good, the sunset off the porch of the restaurant was spectacular.
Stayed 4 nights in Dec 2021