Pointe Hilton Tapatio Cliffs Resort

Photo gallery for Pointe Hilton Tapatio Cliffs Resort

Featured Image
8 outdoor pools, cabanas (surcharge), pool umbrellas
8 outdoor pools, cabanas (surcharge), pool umbrellas
8 outdoor pools, cabanas (surcharge), pool umbrellas
Room Amenity

Overview of Pointe Hilton Tapatio Cliffs Resort

Pointe Hilton Tapatio Cliffs Resort

4 out of 5

4.0/5 Very Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
11111 N 7th St, Phoenix, AZ, 85020

Explore the area

  • Popular LocationNorth Mountain Park18 min walk
  • Popular LocationShadow Mountain Preserve6 min drive
  • Popular LocationShaw Butte8 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)24 min drive

Choose dates to view prices

About this area

Phoenix

Pointe Hilton Tapatio Cliffs Resort is located in North Mountain, a neighborhood in Phoenix, and is in the city center and near the airport. Phoenix Art Museum and Children's Museum of Phoenix are cultural highlights, and travelers looking to shop may want to visit Kierland Commons and Scottsdale Quarter. Traveling with kids? Consider Castle N' Coasters, or check out an event or a game at Peoria Sports Complex. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like outlet shopping.

What's nearby

  • North Mountain Park - 18 min walk
  • Cave Creek Golf Course - 6 min drive
  • Shadow Mountain Preserve - 6 min drive
  • Shaw Butte - 8 min drive
  • Castle N' Coasters - 10 min drive

Getting around

  • 19th Avenue/ Dunlap Station - 7 min drive
  • Sky Harbor International Airport (PHX) - 24 min drive

Restaurants

  • Different Pointe of View — 1 min walk
  • Pointe In Tyme — 1 min walk
  • Different Pointe Of View — 7 min walk
  • Isa's Pizza — 19 min walk
  • Moon Valley Cafe — 19 min walk

About this property

Pointe Hilton Tapatio Cliffs Resort

Family-friendly Phoenix resort in North Mountain with 3 restaurants
This smoke-free resort features 3 restaurants, 8 outdoor pools, and a full-service spa. Valet parking is free. Additionally, a golf course, free water park access, and 3 bars/lounges are onsite. All 584 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include sofa beds and living rooms. Balconies or patios and WiFi are standard, as are LCD TVs with cable channels.
Pointe Hilton Tapatio Cliffs Resort offers 584 air-conditioned accommodations with laptop-compatible safes and safes. Rooms open to balconies or patios. Accommodations have separate living rooms and are furnished with double sofa beds. Pillowtop beds feature premium bedding. 27-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with waterslides. 8 outdoor swimming pools and 7 spa tubs are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tocaloma Spa & Salon has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open select days. Children under 10 years old are not allowed in the spa without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 11.95)

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options
  • Limo/town car service

Food and drink

  • To-go breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 9-20 per person
  • 3 restaurants and 1 coffee shop/café
  • 3 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 18 holes of golf
  • 8 outdoor pools
  • 2 outdoor tennis courts
  • 7 spa tubs
  • Basketball
  • Free water park access
  • Full-service spa
  • Golf driving range
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • 8 outdoor pools
  • Free cribs/infant beds
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Separate living room
  • Sofa bed
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubs
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (75 square feet of space)
  • Meeting rooms - 36

Outdoors

  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cribs/infant beds
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 27-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate living room
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Guests will receive smart lock details
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 20 to October 6:
  • Golf course

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per night
  • Resort fee: USD 39.00 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 9 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.95 (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a cash deposit for any bookings where payment for the stay will be made in cash.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 10 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Cliffs Tapatio Resort
Hilton Pointe Tapatio Cliffs Resort
Hilton Tapatio
Pointe Hilton Resort
Pointe Hilton Tapatio Cliffs Resort
Pointe Hilton Tapatio Cliffs Resort Phoenix
Pointe Tapatio Cliffs
Pointe Tapatio Cliffs Resort
Tapatio Cliffs Hilton
Tapatio Hilton
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Pointe Hilton Tapatio Cliffs Phoenix
Pointe Hilton Tapatio Cliffs
Hilton Phoenix
Phoenix Hilton
Pointe Hilton Tapatio Cliffs
Pointe Hilton Tapatio Cliffs Resort Resort
Pointe Hilton Tapatio Cliffs Resort Phoenix
Pointe Hilton Tapatio Cliffs Resort Resort Phoenix

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 448 out of 978 reviews
5 - Excellent 46%
Rating 4 - Good. 270 out of 978 reviews
4 - Good 28%
Rating 3 - Okay. 134 out of 978 reviews
3 - Okay 14%
Rating 2 - Poor. 77 out of 978 reviews
2 - Poor 8%
Rating 1 - Terrible. 49 out of 978 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was huge and had a lot to offer. There were multiple swimming pools, which is ultimately what attracted me to the resort. The staff were super helpful and provided transportation to different places around the resort because the resort was so big. The food was tasty and it was great that they offered room service. I just wish the restaurants and pools were open a little later at night. The only downfall is that the rooms were slightly outdated and could use some modernization.
Stayed 3 nights in Sep 2021

4/5 Good

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful scenery, nice pools, you can tell the property is a little old by the repairs & such in the rooms. Our bath fixtures were rusty & shower had spots of mold. Housekeeping did a quick clean, very nice service. The restaurant situation at night is confusing but Grub hub was easy. Overall this was a relaxing, comfortable and pleasant hotel stay. Thanks!
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here we love it
Stayed 2 nights in Sep 2021

3/5 Okay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful however they were severely understaffed. We had traveled all day from Maryland with a 2 year old and our room wasn’t ready until 730 pm ( that was 1030 pm our time, so you can imagine how tired our child was). They did upgrade us to a beautiful suite to make it up to us but we were only staying for one night so we really didn’t get to enjoy it much. I’m sure this was a unique occurrence. The hotel and staff were very friendly and tried to do everything they could but still very frustrating.
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A friend of ours who lives in Phoenix recommended this place. It was amazing! Check in was easy and staff was friendly & informative on the amenities available. A staff member named Dick was very nice and guided us to our room. He helped with our luggage and was kind enough to make sure our room was squared away. We loved the amount of pools on the property. Dinner at their restaurant is a must and highly recommended. Breath taking view with a delicious menu. Property was clean, beds were nice and comfy, keep up the good work. We will definitely be back.
Stayed 3 nights in Sep 2021