Ratings based on 346 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Phoenix
Excellent hotelPosted Aug 24, 2014
The hospitality was amazing , will come back . We enjoyed the pools and the lazy river .
for Everyoneby A verified traveler from Arizona
More than I expected.Posted Aug 24, 2014
Upscale and clean. Proffesional staff and lots if activities that are on time and well planned. We really enjoyed the pool and the room was very relaxing.
for Everyoneby A verified traveler from Scottsdale
Beautiful oasis in the desert.Posted Jul 21, 2014
It's nice to stay in an elite resort that has specific activities for children and the young at heart. Beware of the Heavenly Sleep beds and linens so luxurious you could sleep through it all and wouldn't even mind. Great Stay-Cay.
for Everyoneby A verified traveler from W
Posted Jul 20, 2014
Great family hotel! We had a blast, and our kids didn't want to leave.
for Couplesby A verified traveler from Oklahoma
Resort is nice but spa is showing its agePosted Jul 1, 2014
Location: I-pic movie theater is great and just across the street. It's a beautiful area upstairs including the restaurant, bar and bathrooms!
The end of June is very hot in Scottsdale so you want a nice pool area to cool off in. The spa pool is really looking old and is not a very pretty area to hang out in. The chairs and cushions are old and have bird poo on them, which you would think a nice resort would want to keep clean. It's just a very plain pool with worn out bricks for decking and not very pretty foliage planted around it. They definitely need to do major cosmetic work on this for me to want to spend any time here. The main pool and lazy river are nicer so we spent our pool time there but the chairs could also use some upgrading or replacing. This area does have a lot of children in it so we really wish the adult spa pool would have been better. The spa itself also needs updating. We had pedicures and the nail salon area was not pretty at all and very un-spa like. One other point I want to make is that the double beds are small and not for two people. I really wish they offered two queen beds in a room. The breakfast restaurant downstairs is really good. The malted waffles w/fresh whipped cream and berries is a must as well as the poached eggs with hash browns and bacon.
for Everyoneby john from Gilbert, AZ
Very relaxing, fun stay- cationPosted Jun 23, 2014
We choose to stay here every time because the staff go above and beyond to make our stay a pleasant one. The hotel itself is beautiful, and very spa like.
for Everyoneby Tracy from Calgary, AB
So FUN!Posted Jun 15, 2014
Pros: The service everywhere.
Cons: Nothing - it was great!
Location: Kierland Commons and Scottsdale Quarter has all the shopping you really need. The shuttle services is so so convenient.
Right from our arrival we were impressed. The location of our room was right outside the pool, Kierland Commons shopping 3 min. walk, and the atmosphere was great! Peter our pool waiter was awesome, he was on his game with exceptional service. The FlowRider makes you feel like kid playing in the ocean. I would recommend this hotel to a professional, family or a couple away on a romantic get away
by marc from california
Seriously disappointedPosted Jun 11, 2014
There was an event going on outside my room there was a light show and sound show that was going on until 9:40 PM and they couldn't understand why I wanted to move rooms.It was very loud and not at all relaxing. The woman at the front desk took down the room service order incorrectly and didn't listen when I called to correct the problem. Overall it was just a one night stay and I'm fortunate for that because I would not of been happy paying a high rate for more than one night. Overall seriously disappointing. I think the hotel is completely booked so they don't feel like they have to give good service. There's a bit of an arrogance to the hotel and staff.
for Everyoneby A verified traveler
Nice locationPosted Jun 2, 2014
The location is great, walking distance to many shops, restaurants, splash pad, etc... Room is advertised as sleeping 5 but a rollaway bed is not permitted in a room with two beds and there is no couch. Also, the pool seemed dirty in the morning at 9:00 which made us think it did not have a decent cleaning from the previous day, band aides, golf tees, wrappers floating. Pool menu is nice and the lobby and grounds are very pretty.
for Familiesby Theresa from Phoenix
Great StaycationPosted May 28, 2014 on Hotels.com
This was a perfect opportunity to reconnect as a family and to set the tone for the summer. We were able to relax and have fun. The staff was very helpful, kind and courteous. We enjoyed the flow rider and the lazy river at the pool. I just can't say enough about how much we enjoyed ourselves at this facility.