Viceroy Hotel Group Playa del Carmen hotels in Riviera Maya, Quintana Roo

My husband and I just returned from Viceroy a few days ago and I am still glowing from our trip! First of all, the resort is just spectacular. Private, romantic, luxurious, it's a perfect getaway for couples of all ages. Each private room is a stand alone bungalow complete with a private plunge pool (you can select how warm you would like the water!), a terrace and outdoor shower. The rooms are spacious and comfortable. All of this with a lush, green tropical backdrop. The resort is quaint enough that all rooms are an easy walk to the spectacular pool and beach area. It was never a problem finding a comfy lounger at the pool or beach, even though the resort was at full capacity. Edgar was always one step ahead with towels ready to set up our beach beds for the day! The luxurious amenities are second only to the service. I have never been made to feel so special at a resort. Every employee, from the manager to the gardeners, were so polite and friendly and helpful. Although the entire staff was spectacular, I would like to specially thank Pepe, who brought us drinks and lunch on the beach every day. His super friendly and eager to assist attitude made us able to truly relax. Francisco and Umberto were also particularly accommodating and Pablo, one of the managers, went out of his way to make this trip special.