Spa Hotels in Riviera Maya

It was a fabulous vacation. The weather was good. The entertainment crew were fun and aren't afraid or too shy to participate or interact. the variety of things to do on and off the resort are plentiful. We would go back again and take the kids with us. The only downfall of our vacation was with our transfer from the hotel to the airport who didn't show up, but this didn't have anything to do with the hotel. We hitched a ride with another couple, but at 5:00 in the morning there aren't many options.

Had a wonderful trip and look forward to coming back next year. We joined the vacation club and look forward to many more vacations. Staff was very nice and even though the resort is spread out in the huge location, there were golf carts everywhere willing to take you from place to place, but why take a cart when the walk is beautiful on the grounds through the jungle. We did not have our kids with us but plan to bring them here next year.

Could not have been more pleased with Zoetry. From the complimentary transportation service from the airport, to the lovely suite, to the great poolside service and the really wonderful, friendly and accommodating Staff. No matter what we wanted, the answer was "anything is possible in Mexico" and indeed it was. We were looking for a relaxing January respite from the cold and we found it. We'll definitely go back.

After just the first day we knew we wanted to come back. Booked in White Sands but it was full so they put us in Rivieria villa 60 which turned out to be a great location. Enjoyed the beach, pool, sports section. Loved the no reservations required for the restaurants. Favorites were the Mexican and Japanese. Booked Xcaret on our own and took a taxi (highly recommend doing it that way). Didn't want to come home!

Arrived on a Sat afternoon. Was able to check in right away & room was ready. Unfortunately, room had 2 double beds & I had reserved a king bed. Initial calls to front desk had no effect (was told they were full & had no flexibility). However, a 3rd call where I asked for the manager generated a call back about 10 minutes later where a new room was found & we could move right away. New room was great! In Riviera building 60 with close proximity to pool & beach. The resort is huge & we encountered many different service people over 5 days, who were all professional & usually friendly. We did not encounter a single negative attitude from anyone we dealt with! Because resort is huge, there is a lot of walking between room & restaurants, pools, beach, spa & lobby. The landscaping is beautiful all around & my wife & I enjoyed the walks, which helped us burn off a few calories from the excellent meals & drinks we consumed. If you have issues walking or think you want to rely on the shuttle, I would probably re-think Riviera Maya. We took shuttles for dinners at other parts of resort, but it seemed like wait times between shuttles was pretty high. Wear comfortable shoes. As my wife said, leave your high heels at home & you will be fine. We used the gym a few times & it was excellent. It is in the Spa, which is absolutely gorgeous! At pools & beach, we had no trouble finding chairs & getting towels.

I'm going to tell about my experience and also address some of the negative things said about this resort: First, check in was a breeze. Took about 5 minutes and had our room. This is a record time for a Mexico check-in. Room was very nice, clean, and cool. We had a very hot week and the room stayed as cool as we wanted it. Staff was fantastic and very nice. Barbara from the entertainment staff was a lot of fun and cycled with my wife and I in the pool every day. She was GREAT! I saw earlier feedback about the following issues so I kept an eye out to report on. Here it is: Beach was a long way away: If you sit in front of the TV and haven't walked in 5 years, then yeah, it's a little bit of a walk. I could get to the beach walking medium speed in about 10 minutes. The adult pool was 1 minute (but it's small and everyone smoked so we didn't every go here). The main pool was 5 minute walk. Nothing crazy and they did have the trains running which were always going by. Lots of Seaweed on the beach: True, they were out removing it every morning. They did a good job. The beach was beautiful and there were two very sandy areas to walk in the ocean (way out) and clean. Water was warm. It's the ocean, can't blame the resort for that. Watered down drinks: We tried Bailey's and Capt. Morgan and it was full octane! Hard to water down beer too. TV channels not in English: Only American arrogance would believe TV should be in English every country you visit.

Can't say enough wonderful things about the hotel, the staff and the food. Far exceeded our expectations!! Will definately go back next year. The staff was so pleasant and kind. Couldn't do enough for us. Such genuine niceness and sincerity!!

This was our 10th visit to the Cancun/Playa area and we have always enjoyed every resort. Each resort offered the friendliest most eager to please service. However, this resort finds ways to improve upon the superior service we've encountered before. Service wise I don't see how anyone could improve upon how these people do everything. Their restaurants were all excellent. As a swimmer I generally expect the pool waters to be cold and uninviting. However, their main pool is heated, and guests responded by getting into and enjoying the water. The only negative was the huge amounts of seaweed on the beach, which rendered the beach as unusable, with even an unpleasant odor. The staff said the seaweed was the worst in a long time, and that the entire coastline was in the same shape. Highly recommend this resort.

Ok, nothing but great things to say about the staff. They work their butts off and keep a smile on their face all day long. They were awesome. The currency exchange lady was a bit sour. The smallest bills she could give me were 100 pesos and I wanted to buy a 1 dollar post card at the gift shop and she said she didn't have change for a 10.00 dollar bill, so bring lots of 1.00 dollar bills. I talked to Salvador at the reception desk and he was a great help in assisting me to get change for a 20.00 dollar bill. Carlos was our favorite bartender at the pool bar. He was the only bartender who would make us a cocoa loco. As far as the shows go, the one you absolutely don't want to miss is the Usher, Rhianna, Lady Gaga, Micheal Jackson, Bruno Mars show. They do it every other Saturday night and it is fantastic.

Beautiful resort, delicious food, very friendly staff only complaint: not a great beach to walk on either way.