Spa Hotels in Riviera Maya

Overall great place. Beach is poor in that it is very rocky.

Had a wonderful trip and look forward to coming back next year. We joined the vacation club and look forward to many more vacations. Staff was very nice and even though the resort is spread out in the huge location, there were golf carts everywhere willing to take you from place to place, but why take a cart when the walk is beautiful on the grounds through the jungle. We did not have our kids with us but plan to bring them here next year.

Could not have been more pleased with Zoetry. From the complimentary transportation service from the airport, to the lovely suite, to the great poolside service and the really wonderful, friendly and accommodating Staff. No matter what we wanted, the answer was "anything is possible in Mexico" and indeed it was. We were looking for a relaxing January respite from the cold and we found it. We'll definitely go back.

We stayed for 5 days for our honeymoon and everything was absolutely wonderful. We had complimentary room service which was wonderful but the buffets and a la cartes were amazing as well. Everything was very flavorful, and the options were endless. Our room was huge with a king bed and jacuzzi tub on our balcony. The maids made us towel animals each day, and consistently stocked our mini fridge. The beach did have a lot of seaweed the first day we were there but it was cleaned up the next day and we didn't see any again for the rest of the trip. The adult pools, and bars were great. There seemed to be many activities for children as well, but that was on the other side of the resort, which was great. We found something new to do/see each day. It was absolutely beautiful, the staff was nice, the food delicious, and our stay was wonderful. Easy 5 stars.

Arrived on a Sat afternoon. Was able to check in right away & room was ready. Unfortunately, room had 2 double beds & I had reserved a king bed. Initial calls to front desk had no effect (was told they were full & had no flexibility). However, a 3rd call where I asked for the manager generated a call back about 10 minutes later where a new room was found & we could move right away. New room was great! In Riviera building 60 with close proximity to pool & beach. The resort is huge & we encountered many different service people over 5 days, who were all professional & usually friendly. We did not encounter a single negative attitude from anyone we dealt with! Because resort is huge, there is a lot of walking between room & restaurants, pools, beach, spa & lobby. The landscaping is beautiful all around & my wife & I enjoyed the walks, which helped us burn off a few calories from the excellent meals & drinks we consumed. If you have issues walking or think you want to rely on the shuttle, I would probably re-think Riviera Maya. We took shuttles for dinners at other parts of resort, but it seemed like wait times between shuttles was pretty high. Wear comfortable shoes. As my wife said, leave your high heels at home & you will be fine. We used the gym a few times & it was excellent. It is in the Spa, which is absolutely gorgeous! At pools & beach, we had no trouble finding chairs & getting towels.

This was a great resort. It was always clean with many friendly staff members to help you out. The food had tons of variety and was delicious. The resort is very large, they have golf carts that run from one side to the other, and they are pretty good about running often. The rooms were beautiful tho and so was the beach!

We loved our stay. The staff did everything to make the vacation nothing short of impressive. Our only regret was we wished we had booked for a longer trip.

This was our 10th visit to the Cancun/Playa area and we have always enjoyed every resort. Each resort offered the friendliest most eager to please service. However, this resort finds ways to improve upon the superior service we've encountered before. Service wise I don't see how anyone could improve upon how these people do everything. Their restaurants were all excellent. As a swimmer I generally expect the pool waters to be cold and uninviting. However, their main pool is heated, and guests responded by getting into and enjoying the water. The only negative was the huge amounts of seaweed on the beach, which rendered the beach as unusable, with even an unpleasant odor. The staff said the seaweed was the worst in a long time, and that the entire coastline was in the same shape. Highly recommend this resort.

Ok, nothing but great things to say about the staff. They work their butts off and keep a smile on their face all day long. They were awesome. The currency exchange lady was a bit sour. The smallest bills she could give me were 100 pesos and I wanted to buy a 1 dollar post card at the gift shop and she said she didn't have change for a 10.00 dollar bill, so bring lots of 1.00 dollar bills. I talked to Salvador at the reception desk and he was a great help in assisting me to get change for a 20.00 dollar bill. Carlos was our favorite bartender at the pool bar. He was the only bartender who would make us a cocoa loco. As far as the shows go, the one you absolutely don't want to miss is the Usher, Rhianna, Lady Gaga, Micheal Jackson, Bruno Mars show. They do it every other Saturday night and it is fantastic.

The kids loved the pirate pool. The grounds are beautiful. Beach access isn't great and beach is small (but still beautiful). The in-house shows surprisingly very, very good. The staff is great.