Copal Tulum Hotel

Photo gallery for Copal Tulum Hotel

Featured Image
2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/Patio

Overview of Copal Tulum Hotel

Copal Tulum Hotel

4.0 star property

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Social distancing
  • Sheets and towels washed at 140°F
Calle Ixchel sn, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park3 min drive
  • Popular LocationDos Aguas Park3 min drive
  • AirportTulum, Quintana Roo (TUY)7 min drive
  • Popular LocationLas Palmas Public Beach8 min drive

Choose dates to view prices

About this area

Tulum

Copal Tulum Hotel is located in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.

What's nearby

  • Tulum National Park - 3 min drive
  • Dos Aguas Park - 3 min drive
  • SFER IK - 6 min drive
  • Las Palmas Public Beach - 8 min drive
  • Playa Paraiso - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • Batey — 17 min walk
  • Le Bistro — 17 min walk
  • El Milagrito — 17 min walk
  • La Querida — 17 min walk
  • Paquino — 18 min walk

About this property

Copal Tulum Hotel

4-star spa hotel near Tulum National Park
Along with 2 outdoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour fitness center, a poolside bar, and massage/treatment rooms. All 11 rooms offer comforts like memory foam beds and premium bedding, plus free WiFi and Smart TVs with satellite channels. For a bit of entertainment, TVs come with Netflix, and guests will also find private yards and in-room massages.
Copal Tulum Hotel offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 320-320 for adults and MXN 320-320 for children
  • 1 restaurant
  • 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Firepit
  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch Smart TV
  • Netflix
  • Satellite channels

Outdoor space

  • Deck or patio
  • Yard

More

  • Access via exterior corridors
  • Chef
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Restaurant dining guide

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 9:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 320 and MXN 320 for adults, MXN 320 and MXN 320 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 137 out of 236 reviews
5 - Excellent 58%
Rating 4 - Good. 40 out of 236 reviews
4 - Good 17%
Rating 3 - Okay. 23 out of 236 reviews
3 - Okay 10%
Rating 2 - Poor. 13 out of 236 reviews
2 - Poor 6%
Rating 1 - Terrible. 23 out of 236 reviews
1 - Terrible 10%

4.4/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property is beautiful, the service and disorganization of this hotel is quite frustrating. 2 hour late check in, staff seems not to have any idea what’s going on with bookings, and they look to charge you twice for services you have paid for. There is a lack of willingness to give good costumer service for property inconveniences- such as full day power outages, not having the room ready at 3 pm checking and having to wait two hours, mixing up luggage and bringing it to other rooms, the bikes rentals are a mess. Little things like have a drink at the restaurant on us while you wait for your room would be nice, or not having to argue to check out an hour later when there is no power at the hotel. Otherwise the hotel rooms and property is modern and charming.
Stayed 4 nights in Jan 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. Place was incredibly beautiful!
Stayed 5 nights in Jan 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately upon check in we required attention to our room - First for a clogged shower head, then to try to address the sewage smell coming from the bathroom which never went away for the duration of our trip. What was most concerning was that our room was entered throughout our trip even though the do not disturb sign was placed on the door every time we left. Thankfully nothing we know of was taken however there was a couple there who had to have to police come because they were accusing staff of stealing a large amount of money.
Stayed 4 nights in Jan 2022

1/5 Terrible

Traveled with partner, Traveled with family
Disliked: Cleanliness
We were given a room on ground floor it smelt really damp and mouldy. There was no ventilation and the noise was horrendous which made it impossible to sleep. The room was on the main road so the balcony was covered in bamboo with no light . It was dark and damp and breeding ground for mosquitoes. The bathroom had no ventilation apart from a window. However if you opened the window guests using the stairs could see into the bathroom no privacy to use the toilet or shower.The only mirror in the room was in the bathroom and it was constantly steamed up because of the lack of air flow. To the right of the room was the elevator. In front of the room was reception and the bike store. We had noise from every aspect. I complained several times but was ignored . I was sat in reception close to tears at 4 in the morning unable to sleep due to the noise . I complained again . Eventually we asked for a refund so we could move hotel before they then moved us to a different room. The hotel is situated in zone where you need to get a taxi to the beach or to the down town area. When you asked reception for a taxi they were inflating the price to double of what it should have been. On nye I was told by reception it was $50 for taxi to beach area. When I walked outside and asked a taxi it was $20. We also had money taken from our safe . I also had my phone and cards stone from my bag at a clubThe worst holiday I have ever had.
Stayed 12 nights in Dec 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked Copal Tulum for my 27th birthday celebration. We booked a 2 bedroom apartment and the space was massive! We had a beautiful view and private pool. My girlfriends and I truly enjoyed our stay here. Front desk, security, waiting staff were amazing and treated us like VIP guests. Gabriel was super knowledgeable and helped us book dinner, airport shuttle and our Covid tests to get back to the US. I will definitely be returning and recommending this hotel to all my friends :)
Stayed 3 nights in Jan 2022