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Overview of Copal Tulum Hotel

Photo gallery

Terrace/Patio
2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/Patio

3.9/5 Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Laundry
  • Spa

Explore the area

    Popular LocationSFER IK6 min drive
    Popular LocationLas Palmas Public Beach8 min drive
    Popular LocationPlaya Paraiso9 min drive
    AirportTulum, Quintana Roo (TUY)17 min drive

Choose dates to view prices

  • Exclusive Apartment, 2 Bedrooms, Private Bathroom, Garden View

    Room amenities

    • 1313 sq ft
    • 2 bedrooms
    • Sleeps 6
    • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
    More detailsExclusive Apartment, 2 Bedrooms, Private Bathroom, Garden View
  • Deluxe Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

    5/5 guest room rating

    Room amenities

    • 1163 sq ft
    • Studio
    • Sleeps 4
    • 1 King Bed and 1 King Sofa Bed
    More detailsDeluxe Studio, 1 King Bed with Sofa bed, Private Pool, Garden View
  • Premium Apartment, 2 Bedrooms, Private Pool, Garden View

    Room amenities

    • 2303 sq ft
    • 2 bedrooms
    • Sleeps 6
    • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
    More detailsPremium Apartment, 2 Bedrooms, Private Pool, Garden View
  • Exclusive Apartment, 4 Bedrooms, Garden View

    Room amenities

    • 3100 sq ft
    • 4 bedrooms
    • Sleeps 10
    • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed
    More detailsExclusive Apartment, 4 Bedrooms, Garden View
  • Deluxe Apartment, 2 Bedrooms, Private Pool, Garden View

    5/5 guest room rating

    Room amenities

    • 1776 sq ft
    • 2 bedrooms
    • Sleeps 6
    • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
    More detailsDeluxe Apartment, 2 Bedrooms, Private Pool, Garden View
  • Exclusive Studio, 1 King Bed with Sofa bed, Garden View

    Room amenities

    • 807 sq ft
    • Studio
    • Sleeps 4
    • 1 King Bed and 1 King Sofa Bed
    More detailsExclusive Studio, 1 King Bed with Sofa bed, Garden View
  • Exclusive Double Room, 1 King Bed, Garden View

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Studio
    • Sleeps 2
    • 1 King Bed
    More detailsExclusive Double Room, 1 King Bed, Garden View
  • Exclusive Apartment, Multiple Beds, Ensuite

    Room amenities

    • 1023 sq ft
    • 1 bedroom
    • Sleeps 4
    • 2 Twin Beds and 1 King Sofa Bed
    More detailsExclusive Apartment, Multiple Beds, Ensuite
  • Deluxe Apartment, Multiple Beds, Private Pool, Garden View

    Room amenities

    • 969 sq ft
    • 1 bedroom
    • Sleeps 4
    • 2 Twin Beds and 1 King Sofa Bed
    More detailsDeluxe Apartment, Multiple Beds, Private Pool, Garden View
  • Deluxe Apartment, 3 Bedrooms, Private Pool, Garden View

    Room amenities

    • 2314 sq ft
    • 3 bedrooms
    • Sleeps 8
    • 1 King Bed, 4 Twin Beds and 1 King Sofa Bed
    More detailsDeluxe Apartment, 3 Bedrooms, Private Pool, Garden View
  • Premium Double Room, 1 King Bed, Private Pool, Garden View

    5/5 guest room rating

    Room amenities

    • 786 sq ft
    • Studio
    • Sleeps 2
    • 1 King Bed
    More detailsPremium Double Room, 1 King Bed, Private Pool, Garden View
  • Premium Apartment, Multiple Beds, Private Pool, Garden View

    5/5 guest room rating

    Room amenities

    • 1658 sq ft
    • 1 bedroom
    • Sleeps 4
    • 2 Twin Beds and 1 King Sofa Bed
    More detailsPremium Apartment, Multiple Beds, Private Pool, Garden View

About this area

Tulum

Copal Tulum Hotel is located in Tulum. The area's natural beauty can be seen at Tulum National Park and Las Palmas Public Beach, while Xel-Há Park and Tulum Monkey Sanctuary are popular area attractions. LabnaHa Ecopark Adventures and Jungle Place are also worth visiting.
Visit our Tulum travel guide
Popular Location

What's nearby

  • Tulum National Park - 3 min drive
  • SFER IK - 6 min drive
  • Las Palmas Public Beach - 8 min drive
  • Playa Paraiso - 9 min drive
  • Tulum Mayan Ruins - 13 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • Chacabar — 6 min walk
  • El Gourmet — 16 min walk
  • Batey — 17 min walk
  • La Bistro — 17 min walk
  • Ki'Bok — 17 min walk

About this property

Copal Tulum Hotel

4-star spa aparthotel near Tulum National Park
Along with 2 outdoor pools, this smoke-free aparthotel has a full-service spa and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, massage/treatment rooms, and concierge services. Each apartment offers comforts like a memory foam bed and premium bedding, plus free WiFi and a Smart TV with satellite channels. For a bit of entertainment, guests will find a TV with Netflix, and other amenities include a private yard and a rainfall shower.
Copal Tulum Hotel offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Full-service spa
  • Spa open daily
  • Massages
  • Spa services
  • Spa treatment rooms
  • Sports massage
  • Body treatments
  • 2 treatment rooms
  • Aromatherapy
  • Hot stone massages
  • Couples treatment room(s)
  • Body scrubs
  • Outdoor treatment area
  • Deep-tissue massages
  • Prenatal massage

Internet

  • Free WiFi

Parking and transportation

  • Free self parking

Dining

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 270-270 for adults and MXN 270-270 for children
  • 1 poolside bar

Bedrooms

  • Premium bedding
  • Down comforter
  • Bed sheets provided
  • Memory foam mattress

Bathrooms

  • Shower
  • Rainfall showerhead
  • Toilet paper
  • Hair dryer
  • Towels provided
  • Soap
  • Shampoo

Entertainment

  • 43-inch Smart TV with satellite service
  • Netflix

Outdoor areas

  • Terrace
  • Deck or patio
  • Yard
  • Garden
  • Firepit
  • Fully fenced

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Chef
  • Guidebooks/recommendations
  • Luggage storage
  • Blackout drapes/curtains
  • Laptop-compatible safe
  • In-room massages
  • Restaurant dining guide

Things to do

  • 24-hour fitness center

General

  • 11 rooms
  • Access via exterior corridors

Policies

Check-in

Check-in from 3:00 PM - 9:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A 3.0 percent city/local tax will be charged

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 270 and MXN 270 for adults, MXN 270 and MXN 270 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Tulum
Copal Tulum Hotel Aparthotel
Copal Tulum Hotel Aparthotel Tulum

Frequently asked questions

Can I cancel my reservation for free at Copal Tulum Hotel and receive a full refund?
Yes, Copal Tulum Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Copal Tulum Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Copal Tulum Hotel?
As of Nov 25, 2020, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on Dec 10, 2020 start from $116, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Copal Tulum Hotel have a pool?
Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM–9:00 PM.
Is Copal Tulum Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Copal Tulum Hotel?
Self parking is free at this property.
What time is check-in at Copal Tulum Hotel?
Check-in is from 3:00 PM - 9:00 PM.
What time is check-out at Copal Tulum Hotel?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Copal Tulum Hotel located?
Situated in Tulum, this spa aparthotel is within 1 mi (2 km) of Dos Aguas Park and Tulum National Park. Las Palmas Public Beach is 2.9 mi (4.7 km) away.
3.9
Good
5 - Excellent
25
4 - Good
7
3 - Okay
6
2 - Poor
4
1 - Terrible
5

4.5/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
This hotel by far was amazing ! The room was perfect the hotel restaurant was perfect my only advice is heat the pools lol other than that everything was GREAT!!!!
Stayed 3 nights in Oct 2020

3/5 Okay

Traveled with family
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Overall enjoyed my trip, had the best chef come in to cook for us so kind, the guy who cleaned my to room left me animal shaped towels everyday it was beautiful BUT during check out I was questioned about my payment. They weren’t even sure how I booked or what company I used to book with them. During check in I went through the same thing the guy couldn’t find my reservation then finally when he did he took me to a room that was in use so we had to carry our luggage back down to front desk and wait 20 extra minutes for him to find an empty and clean room. ( who wants to do that after coming off a plane? We were drained ) and then during check out my taxi was waiting for me almost 30 minutes so they can find my payment confirmation. The boss literally had but to come down and sorted everything Out in less than a minute he was so kind and Apologized on behalf of his unorganized staff. IT WAS EMBARRASSING!! FRONT DESK STAFF NEEDS TO DO BETTER AND GO OVER TRAINER! MOST CANT EVEN OPERATE THE COMPUTER UP FRONT. INFINITY POOL IS BEAUTIFUL. POOL DOWNSTAIRS NEEDS CLEANING. OVERALL 4/5 FOR ME.
Stayed 6 nights in Oct 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, amenities
Great location and nice for relaxation. Staff were very helpful and the food service was very good.
Stayed 3 nights in Oct 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
A beautiful place! Service was excellent, love the infinity pool and garden pool. Our room was exceptional with a private pool. My husband and I enjoyed coming back to the hotel from a long day out on the town. I loved our experience there and our facial and massage by Julia was AMAZING. I highly recommend this hotel and I can’t wait to come back!! The staff was exceptional!!!!
Stayed 4 nights in Sep 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
I recently stayed @Copal for my 28th birthday trip and my best friend and I were very pleased. We booked the 2 bedroom apartment with private rooftop pool. When we arrived around 7pm eager to check in we were given the wrong suite without the pool than originally booked but the receptionist quickly apologized and upgraded us to a 3 bedroom suite apartment with private pool. The staff was friendly and as females on the ground floor we felt pretty safe as there was security all throughout the premises. The property is stunning and just a 10 min cab ride from the restaurants and major attractions. We loved having the apartment but still with the convenience of hotel amenities. There are no phones in the room everything is done through WhatsApp which was ok but would have preferred a phone in the suite to quickly have access to. Most of the staff wore a mask expect for the girls at the front desk which we found very strange since they are coming in contact with the guest. Overall it was a great experience and would highly recommend, the property is stunning.
Stayed 3 nights in Sep 2020

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