The property is beautiful, the service and disorganization of this hotel is quite frustrating. 2 hour late check in, staff seems not to have any idea what’s going on with bookings, and they look to charge you twice for services you have paid for. There is a lack of willingness to give good costumer service for property inconveniences- such as full day power outages, not having the room ready at 3 pm checking and having to wait two hours, mixing up luggage and bringing it to other rooms, the bikes rentals are a mess. Little things like have a drink at the restaurant on us while you wait for your room would be nice, or not having to argue to check out an hour later when there is no power at the hotel. Otherwise the hotel rooms and property is modern and charming.
