El Dorado Maroma, Gourmet All Inclusive by Karisma

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Private beach, free beach cabanas, sun loungers, beach umbrellas
Private beach, free beach cabanas, sun loungers, beach umbrellas
Private beach, free beach cabanas, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas

Overview of El Dorado Maroma, Gourmet All Inclusive by Karisma

El Dorado Maroma, Gourmet All Inclusive by Karisma

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
Carretera Cancun - Tulum Km. 55.3, Municipio Solidaridad, Playa del Carmen, QROO, CP77710

Explore the area

  • Popular LocationMaroma Beach1 min walk
  • Popular LocationEl Manglar Golf Course14 min drive
  • Popular LocationTres Rios Ecopark16 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)42 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, El Dorado Maroma, Gourmet All Inclusive by Karisma is on a private beach. Maroma Beach and Tres Rios Ecopark reflect the area's natural beauty and area attractions include Yucatek Divers and 3D Museum of Wonders. Looking to enjoy an event or a game while in town? See what's happening at Mario Villanueva Stadium Madrid or El Rey Polo Country Club. Be sure not to miss outdoor adventures like hiking/biking trails and horse riding. Guests appreciate the property's location for the nightlife.

What's nearby

  • Maroma Beach - 1 min walk
  • El Manglar Golf Course - 14 min drive
  • El Camaleon Mayakoba Golf Course - 14 min drive
  • Tres Rios Ecopark - 16 min drive
  • Grand Coral Golf Riviera Maya - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • Mexico Lindo — 1 min walk
  • KIOKO — 1 min walk
  • Burger Stop — 7 min drive
  • Hacienda Amarte Maroma — 11 min drive
  • Koba Casa Club — 12 min drive

About this property

El Dorado Maroma, Gourmet All Inclusive by Karisma

Adults-only beachfront property with a spa tub
Catch some rays on El Dorado Maroma, Gourmet All Inclusive by Karisma's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 98 rooms boast indoor private spa tubs and deep soaking tubs, plus free minibar items and flat-screen TVs with satellite channels. Other amenities available to guests include balconies, sitting areas, and 24-hour room service.
El Dorado Maroma, Gourmet All Inclusive by Karisma offers 98 accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and DVD players. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks and safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–11:00 AM
  • Buffet and à la carte meals, snacks, and beverages included
  • 6 restaurants and 1 coffee shop/café
  • 4 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Aerobics classes
  • Bicycle rentals
  • Ecotours
  • Evening entertainment
  • Fishing
  • Full-service spa
  • Health club
  • Karaoke
  • Kayaking
  • Motorized watercraft
  • Parasailing
  • Pilates classes
  • Private picnics
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Volleyball
  • Water skiing
  • Yoga classes

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina onsite
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Private beachfront location

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Games
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • DVD player
  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Free international calls
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

El Dorado Maroma All Inclusive
El Dorado Maroma Karisma
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Maroma Karisma
El Dorado Karisma
El Dorado Karisma All Inclusive
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
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El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive by Karisma
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
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El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive by Karisma

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 92 out of 164 reviews
5 - Excellent 56%
Rating 4 - Good. 47 out of 164 reviews
4 - Good 29%
Rating 3 - Okay. 20 out of 164 reviews
3 - Okay 12%
Rating 2 - Poor. 3 out of 164 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 164 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities
This resort is a solid 9/10. The only major issues i had was that they were doing construction in my building which was mildly annoying. The staff is out of this world, the food is good but when we visited in april only 4 restaurants were open. Would love to be back to try the rest.
Stayed 5 nights in Apr 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful. Staff very friendly Our door shower was amazing!!!
Stayed 3 nights in Jul 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place! Staff was always friendly. Easy to get in the restaurants. Only issue was it rained the whole time, but everyone made the most of it.
Stayed 4 nights in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to relax adults only and the staff is very friendly food very good we went for our anniversary we enjoyed every single moment we planing to go back soon
Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is smaller and personal. Service is top notch! Facilities are beautiful. I had the honeymoon suite overlooking the main pool which was beautiful. Would go back for sure!
Stayed 4 nights in Apr 2021