Hotel Xcaret Mexico - All Inclusive

Photo gallery for Hotel Xcaret Mexico - All Inclusive

Featured Image
On the beach, white sand, beach towels, beach massages
10 outdoor pools, pool umbrellas, sun loungers
10 outdoor pools, pool umbrellas, sun loungers
10 outdoor pools, pool umbrellas, sun loungers

Overview of Hotel Xcaret Mexico - All Inclusive

Hotel Xcaret Mexico - All Inclusive

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • All inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationCenote Santa Cruz16 min walk
  • Popular LocationXcaret Eco Theme Park19 min walk
  • Popular LocationXplor Theme Park4 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive

Choose dates to view prices

Hotel Xcaret Mexico

Nestled in the Mayan jungle just off the shores of the Caribbean, this all-inclusive resort oasis near Cancún is calling all travelers who need a holiday filled with delectable food, eco-adventures, and poolside lounging.

This all fun-inclusive vacation spot also comes with free admission and transportation to all nearby Xcaret eco-parks. Unleash your inner adventurer by ziplining through the Riviera Maya, rafting along the river in Xcaret Park, swimming in the turquoise waters of the Rio Secreto cave, and taking part in cultural dances and music shows.

You can connect to the landscape and local history when staying at one of the 900 resort’s luxury rooms spread across several “casas” inspired by different aspects of Mayan culture, Treat your sweetheart to a honeymoon stay in the adults-only Casa Fuego, which has an ocean-view rooftop bar, and its own pool. Get active with the resort’s free stand-up paddleboards and kayaks and truly relax at Muluk Spa, with massage rooms in natural rock coves. Whether you come with family, friends, or your loved one, it’s time to book our best deals on this incredible vacation club.

About this area

Playa del Carmen

Hotel Xcaret Mexico - All Inclusive is located on the beach and in an area with great airport proximity. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Traveling with kids? Consider Yucatek Divers and 3D Museum of Wonders. Discover the area's water adventures with scuba diving and snorkeling nearby, or enjoy the great outdoors with ecotours and cave exploring.

What's nearby

  • Cenote Santa Cruz - 16 min walk
  • Xcaret Eco Theme Park - 19 min walk
  • Xplor Theme Park - 4 min drive
  • Piste Cyclable sur Paseo Xaman-Ha - 13 min drive
  • Mahi Golf Course - 16 min drive


  • CHIBALI — 1 min walk
  • LA CANTINA — 1 min walk
  • El Gran Taco — 8 min drive
  • Hot Casual Food — 9 min drive
  • Perché no — 9 min drive

About this property

Hotel Xcaret Mexico - All Inclusive

5-star luxury property near Xcaret Eco Theme Park
Close to Xplor Theme Park and Ferry to Cozumel, Hotel Xcaret Mexico - All Inclusive provides free full breakfast, a free roundtrip airport shuttle, and free WiFi. Treat yourself to a facial, a body scrub, or a deep-tissue massage at MULUK SPA, the onsite spa. Be sure to enjoy a meal at any of the 12 onsite restaurants, which feature Mexican cuisine and a beachfront location. The 24-hour gym offers aerobics classes and yoga classes; other things to do include fishing, hiking/biking, and kayaking.
You'll also find perks like:
  • 10 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Free bicycle rentals, a 24-hour front desk, and a porter/bellhop
  • A steam room, concierge services, and an outdoor tennis court
  • Guest reviews speak highly of the family-friendly amenities and proximity to the airport
Room features
All 900 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes.
Other amenities include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • Flat-screen TVs with digital channels
  • LED light bulbs, childcare services, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Hotel Xcaret Mexico - All Inclusive is listed in the 2021 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle at scheduled times

Food and drink

  • Free full breakfast available daily 7:00 AM–noon
  • 12 restaurants
  • 2 swim-up bars, 2 poolside bars and 8 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 10 outdoor pools
  • Aerobics classes
  • Canoeing
  • Children's pool
  • Designer stores
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)
  • Waterslide


  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Korean
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms


  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace


  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)


  • Beach towels
  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding


  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels


  • Digital channels
  • Flat-screen TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar


  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Separate living room
  • Slippers
  • Soundproofing
  • Turndown service

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Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of MXN 3000 per pet, per stay
Dogs welcome
Up to 22 lbs
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico Inclusive Carmen
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks / All Fun Inclusive
Hotel Xcaret Mexico - All Inclusive Playa del Carmen
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 1492 out of 1833 reviews
5 - Excellent 81%
Rating 4 - Good. 173 out of 1833 reviews
4 - Good 9%
Rating 3 - Okay. 73 out of 1833 reviews
3 - Okay 4%
Rating 2 - Poor. 41 out of 1833 reviews
2 - Poor 2%
Rating 1 - Terrible. 54 out of 1833 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, I definitely recommend everything second was worth it!
Stayed 5 nights in Nov 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing , property and clean were great Only problem we didn’t have the garden view
Stayed 3 nights in Nov 2021

2/5 Poor

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was really cool with the aspect that it had all the parks included and that there was a river in the middle of the hotel that you could swim in. Also it was very close to the beach, but you can’t really swim in it. The food was ok. All the restaurants had the same food and no diversity really. Also this hotel almost made us miss our flight back home. The rooms are pretty except you can hear everything. You can hear people in the hallways, neighbors, doors, everything! The parks are fun, but I probably wouldn’t go back to the hotel.
Stayed 9 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excelente from amenities, staff, food, entertainment, drinks and rooms! Thank you!
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I strongly recommend it for the whole family 5 days is not enough
Stayed 6 nights in Nov 2021