Cielo Maya Beach Tulum

Photo gallery for Cielo Maya Beach Tulum

Featured Image
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, sun loungers

Overview of Cielo Maya Beach Tulum

Cielo Maya Beach Tulum

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park12 min walk
  • AirportTulum, Quintana Roo (TUY)9 min drive
  • Popular LocationAkumal Beach11 min drive
  • Popular LocationTulum Beach16 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Cielo Maya Beach Tulum is in the entertainment district and on a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Akumal Beach. LabnaHa Ecopark Adventures and Jungle Place are also worth visiting. Discover the area's water adventures with scuba diving nearby, or enjoy the great outdoors with ecotours and ziplining.

What's nearby

  • Cenote Manatí - 1 min walk
  • Tulum National Park - 12 min walk
  • LabnaHa Ecopark Adventures - 2 min drive
  • Akumal Beach - 11 min drive
  • Tulum Beach - 16 min drive

Restaurants

  • Oscar & Lalo — 5 min drive
  • Frosty's — 8 min drive
  • Papaya Pizza & Co — 10 min drive
  • La Querida — 11 min drive
  • El Milagrito — 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 96 min drive

About this property

Cielo Maya Beach Tulum

4-star hotel by the ocean
With a private beach, beach massages and sun loungers, Cielo Maya Beach Tulum is the perfect place to soak up some sun. Treat yourself to spa services, such as a sports massage, a body scrub, or a body treatment. The onsite international cuisine fine-dining restaurant features brunch and happy hour. Enjoy onsite activities like kayaking, boat tours, and snorkeling.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers
  • A rooftop terrace, an area shuttle, and a free manager's reception
  • Tour/ticket assistance, a front desk safe, and luggage storage
  • Guest reviews speak highly of the helpful staff and location
Room features
All 18 rooms offer comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes. Guests reviews speak well of the spacious rooms at the property.
Other conveniences in all rooms include:
  • Sofa beds and free cribs/infant beds
  • Free toiletries and hair dryers
  • LED TVs with premium channels
  • Ceiling fans and daily housekeeping

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/café
  • 1 bar/lounge
  • Free daily reception
  • Room service available

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Snorkeling
  • Spa services

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 184 out of 274 reviews
5 - Excellent 67%
Rating 4 - Good. 46 out of 274 reviews
4 - Good 17%
Rating 3 - Okay. 18 out of 274 reviews
3 - Okay 7%
Rating 2 - Poor. 12 out of 274 reviews
2 - Poor 4%
Rating 1 - Terrible. 14 out of 274 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time at Cielo Maya was amazing! The property was gorgeous and well kept and the staff was so friendly and accommodating. It felt like a secluded oasis but an easy taxi ride to downtown if needed. We found the restaurant to be delicious there with a number of other options nearby within walking distance. We will certainly be back!
Stayed 4 nights in Nov 2021

5/5 Excellent

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The road leading to the hotel off the main road is unbelievably awful I mean awful I have never been on a road that bad. Cab drivers that take you too and from town are always running game on you, one ride cost $20 the next time $30 one even tried to change me $50 it is very disturbing too not have set rates for the same trip.
Stayed 4 nights in Nov 2021

4/5 Good

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Loved the property! What a beautiful setting right on the sand. The bumpy road in (if you can call it that) is really something. It will be ingrained in my memory forever. The management would not address our needs like a non functional TV (for our whole stay of one week!) no hot water for 3 days and trying to charge us for towels. David at the front desk was a delight. I feel sorry that he had to put up with the manager of the hotel (Roxanica? I believe?) who never even looked up from the desk when we walked by. Owner(s) should take action about their representatives on this location. It could be a perfect 10.
Stayed 5 nights in Oct 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a quiet area with a gorgeous view in the back.
Stayed 4 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place to stay! Great staff, food, location and very relaxing, I would highly recommend, and definitely go back!
Stayed 3 nights in Sep 2021