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Cielo Maya Beach Tulum

4.0 star property
Beachfront hotel with relaxing spa services
VIP Access

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Cielo Maya Beach Tulum

Outdoor pool, sun loungers
Front of property
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | View from room
Food and drink
Outdoor pool, sun loungers

Reviews

8.8

Excellent

Popular amenities

  • Restaurant
  • Breakfast included
  • On private beach
  • Bar
    BarBar
  • Pool
    PoolPool
  • Room service
    Room serviceRoom service

Explore the area

Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760
  • Popular LocationSoliman Bay1 min walk
  • Popular LocationCenote Manatí1 min walk
  • AirportTulum, Quintana Roo (TUY)9 min drive
  • Popular LocationXel-Há Park10 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Ocean front
Gerardo
Jul 25, 2024
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About the neighborhood

Tulum

Located in Tulum, Cielo Maya Beach Tulum is in the entertainment district and on a private beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Traveling with kids? Consider LabnaHa Ecopark Adventures and El Toh Ecopark. Discover the area's water adventures with scuba diving nearby, or enjoy the great outdoors with ziplining and ecotours.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Soliman Bay - 1 min walk
  • Cenote Manatí - 1 min walk
  • Xel-Há Park - 10 min drive
  • Tulum Mayan Ruins - 13 min drive
  • Playa Paraiso - 27 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪Mulut Jach Ki - ‬9 min drive
  • ‪La Fiesta Mexicana - ‬9 min drive
  • ‪World Cafe - ‬7 min drive

About this property

Cielo Maya Beach Tulum

Upscale family-friendly hotel by the ocean
Consider a stay at Cielo Maya Beach Tulum and take advantage of free cooked-to-order breakfast, a free daily manager's reception, and a rooftop terrace. With a private beach, beach massages, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a body treatment, a body scrub, or a facial. The on-site restaurant offers breakfast, brunch, lunch, and dinner. Enjoy onsite activities like boat tours, snorkeling, and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers
  • Bike rentals, a roundtrip airport shuttle (surcharge), and smoke-free premises
  • Beach umbrellas, concierge services, and a front-desk safe
  • Multilingual staff, a TV in the lobby, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Cielo Maya Beach Tulum offer comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Down comforters and free cribs/infant beds
  • Free toiletries and hair dryers
  • LED TVs with premium channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Playground
  • Snorkeling
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Does Cielo Maya Beach Tulum have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Cielo Maya Beach Tulum?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Cielo Maya Beach Tulum on Aug 6, 2024 start from $131.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cielo Maya Beach Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cielo Maya Beach Tulum?

This property doesn't offer parking.

What time is check-in at Cielo Maya Beach Tulum?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Cielo Maya Beach Tulum?

Check-out is at noon.

Does Cielo Maya Beach Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 140 per vehicle applies.

Where is Cielo Maya Beach Tulum located?

Located in Tulum, this beachfront hotel is in the entertainment district and within a 15-minute walk of Soliman Bay and Tulum National Park. Cenote Manatí and LabnaHa Ecopark Adventures are also within 3 mi (5 km).

Cielo Maya Beach Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 315 out of 462 reviews" "
Rating 8 - Good. 75 out of 462 reviews" "
Rating 6 - Okay. 30 out of 462 reviews" "
Rating 4 - Poor. 20 out of 462 reviews" "
Rating 2 - Terrible. 22 out of 462 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean front
Stayed 2 nights in Jul 2024

8/10 Good

Sadie

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2024

4/10 Poor

Petrovna

Stayed 3 nights in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Sayani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right beside the beach, rooms were good.
Stayed 3 nights in Jun 2024

6/10 Okay

Carlos

Stayed 2 nights in Jun 2024

8/10 Good

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accommodating. We stayed during the rainy season, so the electricity went out from 7pm until after midnight, but everything else was great! We appreciated the ease of (free) parking and the (included) breakfast delivered to the room.
Stayed 1 night in Jun 2024

8/10 Good

Raven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot come during good weather season
Stayed 1 night in Jun 2024

8/10 Good

Rossana

Liked: Staff & service
Stayed 5 nights in Jun 2024

2/10 Terrible

Patricia

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I would definitely avoid staying here if possible , the check in was great and fast they even walk you through the room , very clean . But our very first night electricity went out, I’m pregnant and the night felt the longest ever without the AC working. They had one tiny emergency compressor that worked for like an hour. The next day everything worked and we were forced to have the AC off so our water could work. Our last day it goes out again!!!! That means no water , no electricity no anything . Saw families leaving the second day in because of it and they offer literally nothing for it and blame it on being at the Bay Area and happens very often apparently.
Stayed 3 nights in Jun 2024

10/10 Excellent

Margarita, ELGIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beachfront location. The staff was very helpful and attentive. The room is big and bed is comfortable . The cleaning staff was very helpful. The breakfast had plenty of choices and all of it was delicious. There is a small convenience store about a 2 min walk from the hotel. They do not sell alcohol, just an FYI . There are different restaurants near by inside the hotels which are open to the public. If you are wanting to go into town I suggest you rent a car or a taxi. There is a Cenote about a 3 minute walk from the hotel. The hotel location was clean and very quiet at night. Everyone at the hotel provided excellent customer service.
Stayed 8 nights in May 2024

10/10 Excellent

James

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff is very friendly! At night you feel like you’re the only people in the world. Very beautiful views.
Stayed 2 nights in May 2024

4/10 Poor

Lin

Traveled with group
Disliked: Cleanliness, staff & service, amenities
The sheets were never changed, there was no hot water or water pressure. The area is very secluded and you need a car to get anywhere. Floor was never swept either. The food was also mediocre.
Stayed 4 nights in May 2024

10/10 Excellent

Deloris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at Cielo Maya hotel and loved the beautiful beach view and infinity pool! It was very clean, quiet, and comfortable! Staff were excellent and the breakfast was delicious! The room was very comfortable with air conditioner and ceiling fan.
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are awesome, and the place is so quiet at night…
Stayed 1 night in May 2024

2/10 Terrible

Kalona

Traveled with family
Disliked: Amenities, property conditions & facilities
The front desk staff were friendly and did their best to help us but unfortunately it was the owner that was unwilling to provide quality customer service. We booked 8 days at this hotel to join up with family that we had not seen for years. As a Covid nurse, we were more than overdue for a vacation. Within 24 hrs of our arrival, the hotel had lost power and electricity. This problem continued for a majority of the next 2 days. After 2 days, we had to throw in the towel, with family coming from New York, we needed and deserved to have the benefits we had paid for, including flushing toilets, Air conditioning and even lights. We asked for a refund for the remaining 6 nights so that we could relocate to another hotel. The manager asked the owner and Expedia asked as well. The owner refused. We were forced to pay for 8 nights although we only stayed 6, then we had to pay twice that amount to book another hotel on short notice, then also pay a horrendously amount to relocate to another hotel. Our family members flew in 2 days after us and arrived exhausted to a hotel that had no power and we scrambled to book a new lodging. The owner who was off on his own vacation was not sympathetic not helpful. I am certain he would expect better care if his family had been in our position. All in all this vacation cost 3 times what we had budgeted and was filled with stress. What a disappointment!
Stayed 8 nights in May 2024

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Dana, Penn Laird

Traveled with partner
Liked: Cleanliness, staff & service
Absolutely loved the location! It's within 2min walking distance of casa cenote, and it has access to the beach. However when we asked the staff for directions to the cenote, we were told we needed a taxi and it's half hour driving distance - no, it didn't get lost in translation, I speak Spanish. The hotel is on a guarded road and all access to the taxi services is controlled by the hotels who get a cut, unless you manage to reserve it directly with the taxi drivers. If the drivers have any type of contact with the hotel, they'll refuse service until you book them through the hotel. We arrived during a wind storm which cut our power for 2 days - that's out of anyone's control, but the generator isn't big enough to sustain AC for all the booked rooms so just keep that in mind. After the power was back we had to request the AC to be turned back on for the room. Also, if you want hot water for showers you have to request it at the front desk. They'll tell you you have to run it for 15 minutes but it doesn't matter how long you run it, it won't get hot until you request it.
Stayed 6 nights in Feb 2024

10/10 Excellent

Caitlin

Traveled with partner
Liked: Amenities
The parking is right in front of the hotel, the pool is bigger than it looks and very nice and clean, the beach was calm and there are many seating options including hammocks on a beautiful dock, the rooms were very clean and comfortable with large bathrooms, water bottles were free, complimentary breakfast was excellent and you could order from many choices (hot food), plus staff were helpful and friendly. Beautiful location at a great price! Highly recommend. There are other hotels nearby where you can also walk to dinner if you wish to change your scenery at dinner or lunch. Also, this place was good for people looking to relax or families- not a party scene.
Stayed 4 nights in Apr 2024

10/10 Excellent

Britney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere and proximity to the beach. The room was beautiful as well as the bathroom.
Stayed 5 nights in Apr 2024

10/10 Excellent

Gerardo Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

ERIKA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Marcos

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a relaxing vacation. Great restaurant, everyone very friendly. Nice beach. There is cenote walking distance. The only downside is that you can walk along the beach
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property right on the beach. Nice staff, good restaurant and nice, clean rooms and facilities. Now that Telum has it's own airport, I plan to go back and stay here for a week. There is a large cenote right across the road that is worth several hours of your time, and you can go down the road 80 yards to manatee cove to access both another good restaurant and see the outlet to the cenote that goes to the ocean.
Stayed 2 nights in Mar 2024

General hotel information

Reasons to Book
Property Cleanliness & Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0