Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom WV

Graduation Celebration

Posted May 29, 2015
Pros: Staff!
Location: Shopping and restaurants close to this location.
Mix up with the room on arrival but staff promptly resolved my concerns. Everyone was friendly, professional, and worked diligently to make our stay enjoyable! Will stay with Doubletree again!
3 out of 5
by A verified travelerfrom milwaukee


Posted Apr 12, 2015
Tattered American flag blowing in the breeze in front if the hotel represents the inside well. Old, tired, worn, needing replacement. Renovations are underway, with all of the sounds, smells, and mess that brings.
2 out of 5
for Everyone
by A verified travelerfrom Silver Spring, MD


Posted Apr 10, 2015
Pros: The tropical plants and the very nice staff.
Cons: Signage for construction areas, include breakfast in the stay, fridge in rooms.
Location: Neighborhood of the arts and downtown Rochester restaurants.
While the main lobby, restaurant and pool area under the large atrium were visually pleasing,the elevator area was under construction and there were no signs indicating that or saying "pardon our progress" or something similar. The breakfast is not included in the nightly stay, which was disappointing. Lastly, there was no mini-fridge in our room where we could stash our left over meals. We chose a room that overlooked the atrium, but I later wished we had not as you had the usual hall traffic in addition to little children running along the atrium balcony in front of our room which compromised the privacy.
3 out of 5
by A verified travelerfrom Brighton ,NY

nothing special

Posted Feb 24, 2015
Pros: the staff was very friendly
Cons: warm pool, heat in the whole place, refrigerators in rooms, move handicap rooms close to elevators......
Location: good location, lots of restaurants and shopping nearby
Just an over night to get away, have dinner and swim......Pool was very chilly, hallways were FREEZING, no refrigerator in room, HBO was not available, handicapped rooms were at the very end of very long hallways far, far away from elevators. We usually stay at Holiday Inn Express hotels and we will keep staying at them. not impressed with anything at this hotel......
4 out of 5
for Everyone
by A verified traveler

Good deal

Posted Feb 20, 2015
Super pleasant staff. Nice pool, lovely lobby. Room was clean & modern. Comfy mattress & pillows. Cookies were divine! Complimentary fruit infused water, hot cocoa & coffee were an added bonus! Close to restaurants & shopping.
4 out of 5
for Everyone
by A verified travelerfrom Alexandria, VA

Biz in Rochester

Posted Feb 11, 2015
Location: Park Ave area, great restaurants.
Nice property in a great location for my needs. Good cookie to! Wish the coffee in the room were better but overall a nice place to stay.
3 out of 5
for Everyone
by A verified travelerfrom McLean VA

Standard conference hotel; kept in good condition

Posted Feb 5, 2015
Booked for visit to Eastman School of Music. Then a blizzard hit, but everything ran smoothly anyway.
4 out of 5
for Everyone
by A verified travelerfrom upstate

nice pool & staff

Posted Nov 7, 2014
Pros: staff & location
Cons: more dinning options within hotel
Location: close to exit also on a large main road dinning options were within driving distance
enjoyed our stay & free cookie :) was a little disappointed we missed breakfast and that main restaurant doesn't serve dinner staff was gracious & pleasant.
4 out of 5
for Everyone
by A verified travelerfrom Malta, NY

Posted Oct 20, 2014
Cons: Air conditioning - it never gets cool enough for a good night's sleep. Especially important since the windows in room 211 do not open
Great experience from walking in and checking in early to a late check out without paying an extra fee. The only negative was there was still some garbage left in the garbage can in our room and the AC didn't work that great.
3 out of 5
for Everyone
by A verified traveler

Beautiful lobby, indoor gardens

Posted Oct 19, 2014
Pros: It was beautiful and quiet, and the room, bathroom and linens were so fine and comfortable.
Cons: Just as I noted above, reliable door key operation.
Location: I was visiting my son at University of Rochester.
I arrived very late after an exhausting day of driving and walking. It took me awhile to get into the room because my keys did not work. After multiple tries, the door finally opened and I was able to carry all of my things into the room. The same scene repeated each time I had to go into the room. I got new keys made, and talked to a very nice maintenance man, and very nice person at the front desk. They promised me to have it repaired, but it was not. I realize this is a small issue. But your hotel is quite expensive. After paying several hundred dollars, I expected both better facilities and a more effective response when I had a problem. Not being able to get into one's room is a big pain at the end of a long, tiring day, when I have a lot of bags with me that I must then tote back down to the front desk to ask for help.