Ratings based on 305 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Extremely helpful and caring hotel

Posted Jul 27, 2015
Pros: The atmosphere of the hotel and the attitude of the staff was outstanding. My personal favorite was the inside garden.
Cons: If I needed to mention a point to improve that would be the opening times of the bar and kitchen, which would be great to have it at least until 2400
Although when we got our room and realized that there was already someone inside the staff has taken immediate action to find us a different room although they were completely booked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel

Posted Jul 25, 2015
The hotel is under renovation when I visited. However, everything was great. The staff was very friendly and professional. There were many guests who had children and they were very giggly which didn't bother me in the least. The walls were soundproof.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, New York

June Weekend

Posted Jul 3, 2015
Pros: Staff, clean room, well maintained room, good food, comfortable bed
Cons: Speed of getting into room and place hair dyers in rooms
Location: The location was very good. Near mall, restaurants, and colleges. One staff member had difficulty giving directions.
I appreciated the staff at the desk being very honest with me in regards to the wait time I had in order to get into my room. the room was very clean, new, and tastefully decorated. The smell of new carpet was not appealing but to be understood. I didn't feel comfortable swimming due to the location of the pool. However I saw the pool was well attended by children who didn't mind being on display in the middle of the hotel. Upon waking and getting ready for my conference I realized there wasn't a hair dyer in my room. I called down and a staff member quickly brought me one however, it would have been nicer to have had one on hand. The bed was extremely comfortable and clean. Overall, my daughter and I had a delightful stay and I would recommend the hotel to friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveler from WV

Graduation Celebration

Posted May 29, 2015
Pros: Staff!
Location: Shopping and restaurants close to this location.
Mix up with the room on arrival but staff promptly resolved my concerns. Everyone was friendly, professional, and worked diligently to make our stay enjoyable! Will stay with Doubletree again!
3 out of 5
by A verified traveler from milwaukee

Okay

Posted Apr 12, 2015
Tattered American flag blowing in the breeze in front if the hotel represents the inside well. Old, tired, worn, needing replacement. Renovations are underway, with all of the sounds, smells, and mess that brings.
2 out of 5
Recommended
for Everyone
by A verified traveler from Silver Spring, MD

Meh

Posted Apr 10, 2015
Pros: The tropical plants and the very nice staff.
Cons: Signage for construction areas, include breakfast in the stay, fridge in rooms.
Location: Neighborhood of the arts and downtown Rochester restaurants.
While the main lobby, restaurant and pool area under the large atrium were visually pleasing,the elevator area was under construction and there were no signs indicating that or saying "pardon our progress" or something similar. The breakfast is not included in the nightly stay, which was disappointing. Lastly, there was no mini-fridge in our room where we could stash our left over meals. We chose a room that overlooked the atrium, but I later wished we had not as you had the usual hall traffic in addition to little children running along the atrium balcony in front of our room which compromised the privacy.
3 out of 5
by A verified traveler from Brighton ,NY

nothing special

Posted Feb 24, 2015
Pros: the staff was very friendly
Cons: warm pool, heat in the whole place, refrigerators in rooms, move handicap rooms close to elevators......
Location: good location, lots of restaurants and shopping nearby
Just an over night to get away, have dinner and swim......Pool was very chilly, hallways were FREEZING, no refrigerator in room, HBO was not available, handicapped rooms were at the very end of very long hallways far, far away from elevators. We usually stay at Holiday Inn Express hotels and we will keep staying at them. not impressed with anything at this hotel......
4 out of 5
Recommended
for Everyone
by A verified traveler

Good deal

Posted Feb 20, 2015
Super pleasant staff. Nice pool, lovely lobby. Room was clean & modern. Comfy mattress & pillows. Cookies were divine! Complimentary fruit infused water, hot cocoa & coffee were an added bonus! Close to restaurants & shopping.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Biz in Rochester

Posted Feb 11, 2015
Location: Park Ave area, great restaurants.
Nice property in a great location for my needs. Good cookie to! Wish the coffee in the room were better but overall a nice place to stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from McLean VA

Standard conference hotel; kept in good condition

Posted Feb 5, 2015
Booked for visit to Eastman School of Music. Then a blizzard hit, but everything ran smoothly anyway.