The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

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Indoor pool
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk

Overview of The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

4 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
550 East Ave, Rochester, NY, 14607

Explore the area

  • Popular LocationMain Street Armory14 min walk
  • Popular LocationEastman School of Music14 min walk
  • Popular LocationStrong16 min walk
  • AirportRochester, NY (ROC-Greater Rochester Intl.)9 min drive

Choose dates to view prices

About this area

Rochester

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton is located in East Avenue, a neighborhood in Rochester, and is in the city center. Mary Jemison Landing and Genesee Valley Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Manhattan Square Park and Ice Rink and Genesee River. Rochester Museum and Science Center and Strasenburgh Planetarium are also worth visiting. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and snowmobiling. Guests love the hotel's central location.

What's nearby

  • Strasenburgh Planetarium - 3 min walk
  • Main Street Armory - 14 min walk
  • Eastman School of Music - 14 min walk
  • Manhattan Square Park and Ice Rink - 15 min walk
  • Strong - 16 min walk

Getting around

  • Rochester Station - 5 min drive
  • Greater Rochester Intl. Airport (ROC) - 9 min drive

Restaurants

  • CHAR Steak and Lounge — 1 min walk
  • Hatties Sushi & Cocktails — 1 min walk
  • Wall Street Bar and Grill — 6 min walk
  • The Daily Refresher — 6 min walk
  • Veneto Gourmet Pizza & Pasta — 7 min walk

About this property

The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton

Art Deco Rochester hotel in East Avenue with 2 restaurants
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a rooftop terrace are onsite. All 155 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like refrigerators and microwaves. Other amenities available to guests include MP3 docks, room service, and Egyptian cotton sheets. Housekeeping is available on request.
The Strathallan Rochester Hotel & Spa- A DoubleTree by Hilton offers 155 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ape + Canary Spa. Services include facials and body treatments.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6 AM–10 AM: USD 5-40 per person
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station
  • Conference space (6100 square feet)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body treatments
  • Facials
  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 40 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash
Safety features at this property include a smoke detector and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

DoubleTree Strathallan
Strathallan DoubleTree
Strathallan DoubleTree Hilton Rochester

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 273 out of 529 reviews
5 - Excellent 52%
Rating 4 - Good. 157 out of 529 reviews
4 - Good 30%
Rating 3 - Okay. 54 out of 529 reviews
3 - Okay 10%
Rating 2 - Poor. 31 out of 529 reviews
2 - Poor 6%
Rating 1 - Terrible. 14 out of 529 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second stay here and was very pleased with the hotel, food and staff.
Stayed 2 nights in Sep 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony door doesn’t lock and the AC is extremely loud, pillows very small. Otherwise everything else was very nice, clean and comfortable
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Aug 2021

2/5 Poor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at this property in the past but sorry to say that this stay was disappointing. While the front desk staff was very cordial and helpful the room was extremely dated and in poor condition. The sofa in our room was old and dirty and the drawers on the dresser would not stay closed. The service was also not satisfactory. We realized the first night that despite having a sofa bed in the suite we paid extra for it was not made up and there were no extra linens, blankets, or pillows in the room. It was only on the 4th day that I requested the room to be cleaned and it was not due to a shortage of staff we were told. Overall not the best experience.
Stayed 4 nights in Aug 2021

3/5 Okay

Liked: Staff & service
Stayed 2 nights in Aug 2021