Shiba hotels

Absolutely amazing from beginning to end. Not a single problem happened and any issues that had arisen were dispelled before I could even ask for assistance about them. The staff went as far as to happily hold on to my luggage for about 14 hours until I left for my red eye flight. Impeccable service and a wonderful place to stay.

Honestly, my first time to Japan and also by myself on a business trip, I did not know what to expect. I was truly impressed with this hotel OVERALL. Location is convenient, close to train station....hotel staff extremely helpful and very very kind....rooms are clean and super comfortable.... Internet speed is powerful and convenient... Cleanliness was on point. (One thing....my room smelled like smoke on my last day, not sure if someone was smoking outside in the halls or it was coming thru the vents...but, i couldnt say anything, because i was on a smoking floor....) no biggie... I am going back December and I will stay at the Gracery again!!

Small and efficient room, it did have a fancy-ish toilet seat which is always a treat when I travel to Japan. Hotel location is misrepresented on Google Maps (I think) so watch out. And its a bit of a hike from the stations mentioned. Took a smoking room because that's all that was available, but it was REALLY smokey smelling. Left the windows opened which helped. Location isn't that great versus Roppongi options... Watch out for weird peak rates, they fluctuated 60% the week I booked and I had to push to adjust.

Very clean. Near to train station. Breakfast also nice. Small things I wanted is Bar and restaurant at midnight, but I desen't matter because there are some around the hotel.

I stayed one night at this hotel. It was a bit of a walk from the station, but it wasn't bad at all. There is a great pizza place on the way to the hotel where you can get Chicago style pizza and craft beers. As a foreign resident of Japan, that was a great.

Although our flights were budget airlines (we expected that for the cost) the hotel was 5 star in our eyes, absolutely amazing! The hotel was decorated like a winter wonderland, extremely comfortable and clean. VERY helpful staff, great view and location.

When I arrived in Tokyo late at night, I had hard time to find the hotel. I walked from the train station with a map but passed the hotel without noticing it. The sign was a bit small to easily find at night. Everything was good after that. The staff was very kind and helpful.

We were so pleased to get to the hotel after our long flight. We walked from the Hamamatsucho station which was tricky but we had a wonderful person walk us there personally. If you don't have GPS then I might suggest a cab from the station so you dont have to carry luggage up/down lots of steps. We requested street front rooms and noise was not a factor. We have cruised before and the room was compact but efficient and very clean. Plus they had free good coffee in the lobby. The WiFi worked great in the lobby and we had bought a device that plugs into a LAN connector and gave us WiFi in the rooms. Please note that the power in the room only works when the key is in the slot. I appreciate the energy conservation, but others may not.

The hotel was lovely. The interior was posh and well kept. Staff were very helpful and tried their best with our requests in English. The hotel is right next to the Yurikamome Line (Takeshiba station), which is a privately owned railway (?), however it is a little bit more pricey than the JR or Tokyo Metro lines. Hamamatsucho station is about a 15 minute walk (or 10 minute walk/run) away and connects on the Yamanote Line which can get you pretty much anywhere.