“Hotel condition is very poor. There is no instructions inside the room explaining how to turn on the air conditioner. The phone to reception is not working either so we have to go down to reception and ask for help. The lady helped us turn the air conditioner on. The second day, air conditioner is not working again. We got down to ask reception for help but this time it was a male receptionist who knows nothing. He gave us instruction of the air con (wrong instruction by the way) and says if we……