Hotel has nice swimming pools, close to the beach,
had a lovely holiday. We were upgraded upon arrival to a lovely room with a nice view. Most of the staff were friendly and efficient. The only that disappointed me was when my 13 year old daughter had an accident in the room. She was sat on a piece of furniture doing her hair when it broke and she fell to the floor and banged her head. She was fine just sore. I took photos and reported it immediately to a man on reception. He was very nice about the incident and was concerned about my child's welfare. I thought that was the end of it.
The following a day a note was left in our room to contact reception, before we had a chance to do so someone phoned our room saying the cleaners had reported it and that we never told anyone. I then went to reception and was told to wait for the manageress. She eventually came and i explained the incident and apologized. She said that there was no way that the furniture would just break like that. I felt she was implying that the children had been misusing the stool. I explained that i would not except my child to behave like that at home, and i certainly wouldn't allow her to in a hotel. I was very upset and was made to feel like i was lying. The manageress eventually waived the cost of the stool once i said i would email the furniture company about their faulty goods. Everything else about the hotel was lovely so the way we were made to feel was disappointing so we no longer brought drinks there.
The other staff were helpful and friendly. T