“Room 414 very disappointing experience / poor cleanliness.
Very disappointing stay. The room was not clean, and the bathroom was very dirty and poorly maintained. The reception staff were also unprofessional and did not communicate properly. I arrived a couple of hours before the official check-in time after a long international journey. Instead of clearly explaining that early check-in was not available, they repeatedly told me to wait another ten minutes. I waited for around 30 minutes, only……
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The hotel's central location was a highlight, and the staff were friendly. However, the buffet breakfast was disappointing – very basic with limited options. The room was spacious and clean, but the bathroom was problematic: no hot water despite multiple requests, and the basin was quite wobbly.
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“The front desk agreed to cancel my reservation and issue a refund, but I have still not received my money. The hotel directed me to Expedia, although the payment appears to be held by the hotel. I would not recommend paying in advance through online booking sites.”