“We visit Ballycastle every year and opted to stay at the Marine Hotel.
It has to be one of my most disappointing experiences in any hotel or resort for a very long time.
- we were overcharged / charged twice but this was not resolved immediately. I had to visit the front desk several times during our first evening. The duty manager was busy, however I think you should prioritise when a customer is owed £250+.
- the room we booked was meant to have a partial sea view (which it did not) and yet……
“Really disappointed with my experience with The Salthouse.
I had a booking and simply wanted to add an additional guest to my room, which I was completely happy to pay extra for. Expedia couldn’t amend it on their system, so I contacted the hotel directly and received no response. Expedia also tried contacting the hotel on my behalf and confirmed they received no response either.
With the stay being that evening, the uncertainty became too much and I ended up booking elsewhere so I could……