“I had a very disappointing stay at Best Western Hotel Bellevue Au Lac. The room was nothing like the photos on the website — outdated, worn, and clearly misrepresented. The facilities are old and poorly maintained.
Even worse, we experienced discrimination from staff at breakfast. We queued before another couple, but the waiter ignored us and then claimed there were no indoor tables, forcing us into a cold, semi-outdoor area. Breakfast was basically self-service (we had to pick up cutlery and……
“For the Locarno Film Festival, the location was excellent with both free city buses and the festival shuttle coming right in front of the hotel. Rooms were in excellent shape, and the breakfast was very good. Staff were helpful and very friendly!”