“The hotel is gorgeous. Very elegant. Felt like living in a palace. The staff were satisfactory but not very personable. It felt like the staff were aware of the luxurious nature of the hotel and acted removed. Maybe there is no way around it. We felt more personally taken care of in smaller boutique hotels. The breakfast was nice and rich. The communal areas of the hotel were very pretty and elegant. There is definitely a trade off in this hotel between the luxury and person-ability of the……
“I had a very disappointing stay at Best Western Hotel Bellevue Au Lac. The room was nothing like the photos on the website — outdated, worn, and clearly misrepresented. The facilities are old and poorly maintained.
Even worse, we experienced discrimination from staff at breakfast. We queued before another couple, but the waiter ignored us and then claimed there were no indoor tables, forcing us into a cold, semi-outdoor area. Breakfast was basically self-service (we had to pick up cutlery and……