“I need the response since the message sensed for a week.
I stayed at your hotel and checked in on July 29. At check-in, a $200 security deposit was authorized on my credit card.
I would like to ask when this authorization will be released or refunded. As of today, after a week, I have not yet seen the refund or release reflected in my credit card transaction history.
Could you please check the status for me? And please do feedback the process. Thank you.”
“The hotel had literally just opened so everything was brand-new. It has a great, design-forward vibe which I'm sure will only improve once their restaurant opens in a couple of weeks. A welcome addition to the North Fork!”
“Rooms were nice, restaurant was nice and staff was great in restaurant. We picked this hotel because they have a restaurant and a bar for a drink after dinner, it was 8:30 and he was closing the bar he said it was no problem, he made the drink and gave us our bill at the same time did not talk at all and a little rude. I also read they have live music and they did not.”
“The room was spacious and clean. Close to new haven union station, yale university and downtown. We enjoyed the pool, gym and the rooftop. Check in and check out process were very smooth. Sarah was very responsive to our questions. Would def stay here again.”
“The fireplace was lovely and the room was cozy and attractive.
The bathroom was spacious and clean, however we weren’t able to locate any extra t.p.
I would advise people that the staircase going up to the rooms is quite steep. We were able to manage ok, but anyone with difficulty with stairs would have a challenge.
The breakfast voucher for breakfast was great and we enjoyed a lovely meal.
We also had a wonderful time at The Kate at a Blues concert.
Overall, very satisfied with our overnight……