“What a terrible location this hotel is in. The entrance of the hotel faces on to a warehouse area. Awful!! The rooms were unbearably hot with no aircon available. The staff were kind and helpful and delivered a fan to our room but this did not help. The shower area has absolutely no privacy and looks directly onto the bed area. The TV was not working either.”
“This was a disastrous stay. Despite the premium prices this hotel charges, their maintenance is diabolical. I had to call various staff 4 times before they fixed the portable air conditioner in my room. This ranged from not informing us that the aircon would stop working if it filled up with water to the outlet pipe repeatedly falling out of the window vent. On the fourth complaint, the front office assured me it would be sorted out while I was out for the day. We got back to our hotel at……